Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Poor service really. Where a Ticket is offered for sale, sold or After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. They rapidly charged my credit card, then didn't provide the tickets. Ticketek is selling for the following venues only. , please contact the Customer Service team directly for further advice about your Refund. . It goes against our guidelines to offer incentives for reviews. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. A copy of a notice from the examination body, school, college, or university confirming the change of date. More Info. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Any vehicleYouplan to use during theBooking. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions You may also wish to resell your tickets if you cannot use them. Scalping 18. Finally got an answer from them when I contacted fair trading to help. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Released a technology that is fully flawed just like the rest of the governing bodies around the world. A police report or crime number to confirm the theft(Self-declaration not accepted). and subject to change at any time. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Please comply with any stated ticket limit for this event. Is it cheaper to book online or through a travel agent? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. i spent 2 hours online and still didn't manage to secure tickets. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I was certainly given the runaround by others who I had dealt with. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I received an error message after purchasing tickets. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. How did this happen? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I haven't received my order confirmation email. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I've bumped the ticket by responding as recently as January 2023. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. They are the shittest service in Australia. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. A copy of a notice from the examination body, school, college, university confirming the change of date. What will a Marketplace ticket look like? We/Us/Our We are the Booking agent with whom You made the Booking. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Sell tickets directly from your Ticketek Account. A copy of the letter requiring Jury Service. It's the result of a monopoly. What gives? A copy of the letter requiring Jury Service. If there is a financial failure of any Transport provider. Just upload its fucking DEATH CERTIFICATE. Any vehicle You plan to use during the Booking. The office was just as bad as the ticket fees would have you believe. Attend participate in, take part in, use, or be present at. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. How totally useless. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. I have been linked to your site from Ticketek.co.nz. As it got closer to Christmas I started to worry, as they were to be presents. They do but its retarded. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Find out how we combat fake reviews. Never ever again. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Youmade an unsuccessful request for annual leave for the date of theBooking. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I will never purchase anything with you again. Basically, because they're the only game in town, and they can do whatever they fucking like. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Website doesn't work. Cannot add tickets to wallet. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I sent a message via the website and got the pdfs a day or so later. I paid the additional cost in checkout for refundable tickets. Absolutely appealing customer service!!!!! Further details in the disclaimer. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Travelling can be a huge expense, which is why its normal to try to score savings when you can. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. You'd think that but I had the same shitty experience with them on this front. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). This is such scummy conduct. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? All Theatres and productions and sporting events should seek alternative partners. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A doctor cannot be You or a member of Your family. Easy as. This is not an insurance policy. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Therefore, it's impossible to speak to an actual person. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Companies can ask for reviews via automatic invitations. Can I purchase multiple orders in one transaction? Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). A copy of the travel warning from the Government Agency. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Ticketek Australia you're a pathetic poor excuse for a company. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Emergency Services Police, Fire and Rescue Service or other Emergency Services. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Verification can help ensure real people write reviews about real companies. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets What is the Ticketek Marketplace Terms and Conditions for? I am trying to buy tickets but it says unable to lock the ticket. Travel insurance and COVID-19: what you need to know. Buy guaranteed tickets for sold out events at a fair price. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Our integration means you can list tickets for resale directly from your Ticketek account. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A copy of the notice of failure or disruption of the public transport. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Where You have not been physically examined by aDoctor prior to the date of the Booking. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I will NEVER buy tickets from this company again! Send them an inquiry many times and they are not answering! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. How will I receive my tickets? Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Stick to Ticketmaster. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Any reason for refund must not be foreseeable at the time. They gave me specific number to call to move tickets. Adverse weather with no Government Agency warnings not to travel. means a requirement to move address imposed on. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. On-top of that you cant call anyone to purchase ticketsTerrible. Please also read the General Conditions of Refund. Anyone has experience getting refunds from them or have advice on what I should do here? Can I use a Ticketek gift card or voucher? No contact, no reply, nothing.You have stolen money from thousands of people who need it. It's about $1500 and I have no idea what to do next. 2023 ProductReview.com.au Pty. If you've forgotten your account details, never fear we also . After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I have contacted your Customer Service team but have not received a response. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. (Receipt required for Doctors note refund up to $100 or equivalent). the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Instead I was sent the PDF email after the show. There is no phone number, only an email which does not get answered. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Zero stars, uselessly run, waste of a time company. Emergency Services Police, Fire and Rescue Service or other Emergency Services. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. The customer service was super helpful and I got the ticket value back and it sold super quickly. Safe, Fast and Verified is cancelled or postponed by the provider. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Almost 90 days and still waiting for my refund back. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Change My Location A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Adverse weather with no Government Agency warnings not to travel. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Privacy (data erasure request) Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. We may consider other Emergency Circumstances at our discretion. means the unforeseen change of the date of an examination that. Are Refundable tickets available through Ticketek Marketplace? But the thing is, they didn't. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What should I do? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. IfYoudid not make reasonable alternative arrangements to Attend theBooking. I'd be interested whether this is something the ACCC would be interested in. What to do?? Confirmation that the document cannot be replaced in time for the Booking. etc. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Safe, Fast and Verified No way to recover tickets. Just fake a doctors note, cant imagine they review them too carefully. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Why is your site permanently unavailable. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Fire A report from the fire service and/or police. Any translation of this document from English is for assistance and information only. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Create an account to follow your favorite communities and start taking part in conversations. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Any temporary relocation for work must be for a period of at least 3 months. (This can normally be obtained from the transport companys website). I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Where You are the business owner or registered Director, or a member of Your family is. Might be worth looking into? Immediate household persons living together at the same permanent address. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . They ended up rejecting my application for a refund and closing it down entirely. Clunky unhelpful booking site for Mary Poppins Melbourne. Fire A report from the fire service and/or police. Why is the price displayed on my ticket different to what I paid? Where You have not been physically examined by a Doctor prior to the date of the Booking. Cool, just upload a goddamn police report. are the business owner or registered Director, or a member of. A doctor cannot be You or a member of Your family. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Pleased to meet you, won't you guess my name? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. What can I do if my tickets are lost, damaged or stolen? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I've purchased a ticket and my event is tonight! Once got a response to an email because I didnt purchase the ticket wont gi. Are Refundable tickets offered on Gift Voucher sales? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. They stole my money too. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Maisie Peters: 7:00 7:45pm Requesting a Refund. means an unforeseen circumstance completely outside. (This can normally be obtained from the transport companys website). If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. (Receipt required for Doctors note refund up to 50 or equivalent). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Ive forgotten my password/My password has expired. We/Us/Our We are the Booking agent with whom You made the Booking. Immediate household persons living together at the same permanent address. Automatic Refunds IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Abusive partner? An incident number or report from the Police or relevant traffic authority. Its a disgrace. For many, international travel is back on the cards. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. This meant that I had to sit & concert was standing room only. Voluntary relocation or where you are changing employer for a new role. Confirmation of failure or disruption of the public transport. Safe, Fast and Verified Refunds & Exchanges Follow New articles New articles and comments. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Years ago I did a few days temping at Tiketek. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. How insensitive is that. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. If enough people do it they'll be investigated. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Forcing people to own smart phones is not giving people choice and freedom. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. I replied and asked for a direct line or email address to speak to management/no reply since. etc.WHERE IS THE ACCOUNTABILITY? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I have now been trying for a refund for 6 months. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek wastes YOUR TIME like it doesn't matter. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. means the unforeseen change of the date of an examination that. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Appalling service. The only reason people buy tickets from Ticketek is they have no other choice. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Lost a baby recently? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Their customer service to follow up and right the problems is poor. failed the examination previously and had to re-sit. Voluntary relocation or where you are changing employer for a new role. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Conditions that are unpredictable and the event is more than two months in the future. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. retail space for lease in wake county, nc, edge of seventeen script,