KAY Jewelers Credit Card - Home - C.comenity.net Read More. To my surprise she worked it out so that I got a beautiful NEW RING. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. You're in the right place! One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. From guiding you to the perfect engagement ring to handling a purchase-related question. You are offered a chance to save up to 10% OFF. This will surely increase the credibility of your complaint. In order to start the call, please close this box and then unblock your mic in your browser settings. Immediately receive the case number. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. } Certain metals such as tungsten and titanium cannot be sized. How to write a complaint about Kay Jewelers? Ordered online and I received my order and everything was absolutely fine. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, I have also spoken to customer service at corporate. Do all rings come in the same size or are there different sizes available? This is the 2nd employee they have let go that was a wonderful representative. Top of the Page. A diamond's value is determined by its carat weight, color, cut and clarity. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? He gave me 1000% great customer service!!! If you visit the Spring field Mall location, Faviba will take good care of you. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Cancelled order and full refund because it was within a half hour of purchase. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Always a pleasure to go in. I love my Leo diamonds. Receive a Quote. Style finder: Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . } Well, then I asked to look for a replacement that is the same as the one got lost. Hamilton, HM 11 Bermuda. Corporate Phone Number: 1-800-877-8169. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH As a long time customer, I feel like I have been rob. From guiding you to the perfect engagement ring to handling a purchase-related question. This complaint was posted by a verified customer. That's a great deal. This complaint was posted by a verified customer. Affiliate disclosure: Hotdeals.com uses affiliate programs for Unsubscribe at any time. How long do I have to pick up my merchandise? Top of the Page, When will my credit card be charged for my in-store pick up? Custom designed jewelry is not returnable. Go ahead. I just want to take time to praise Sonya at the Park City Kay's location. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Advisory Board for Business Development - LinkedIn I WAS there at 6 months. min-height: auto!important; We encountered an issue signing you up. This company is HIGHLY UNPROFESSIONAL. Custom designed jewelry is not returnable. What address can I use? They will tell lies, not return phone calls and not measure your finger properly for the sizing. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Not very customer friendly, Desired outcome: They have been horrible to deal with for a refund. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Please note that all salary figures . Let me trade up without spending $450 first. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. I am set to get married in two weeks. Repair paid for and diamond replaced. links within this website. I contacted customer service and they do not have the ability to push the transaction out or expedite. KAY Jewelers Accounts are issued by Comenity Bank. It can take up to ten days for this service. Customer Service Technical Support. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Feel free to ask any questions! We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I turned my ring into the kays store on March 9. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. #greatcause. Doesnt seem like much but its a $600.00 difference. Click here to get notifications about new complaints of Kay Jewelers. I still had the Diamond, so that was to remount & fix the prong. 10 days later I have nothing. Average Customer Rating. This being, because it wasnt inspected. I would also like the diamond replaced based on the diamond guarantee that you offer. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. <3 my kay.com :), Great service and products. Well, every Kay policy should be the same. So don't forget to put the discount to use. All of our rings are sized to what has been determined is an average finger size. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. That was not going to fly. Go ahead. Catherine Kay manager wasn't hesitant to offer me an exchange. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . I have no clue why there are so many negative reviews. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. This is where the fun begins! I placed an order on December 23 and decided the same day I did not want to make the purchase. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . How can they make sign that and dont release my ring? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Desired outcome: Unfortunately it was too small, so he took it to Kay's. Color gemstone jewelry is not eligible for trade-in. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. when you purchase a product that is clicked through one of the outbound they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. ARPhotography . Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. purchases from Amazon.com. What is Kay Jewelers return and refund policy? I am told to wait 10 to 14 days to see if they can find it? Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. They treat their employees like numbers. This is the 2nd employee they have let go that was a wonderful . You should not buy your engagement ring from this jeweler. It can take up to ten days for this service. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) I was told they couldn't resize them, which seemed odd for a 'jewelers'. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Kay Jewelers customer service. Personalization services: Fun delivery. Do not buy from them. This review was chosen algorithmically as the most valued customer feedback. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. We were not told that it was a promotion but a sale. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. December 2021 my husband purchase 3 tennis bracelets for Christmas. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Top of the Page, What is Kay Jewelers return and refund policy? This ring constantly loses the diamond and have had multiple issue with it. Two REAL jewelers have stated that it in fact can be repaired. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. She was constantly in communication with me and always delivered what she promised. MORE+, Buy now! In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. November.25.22 5:20pm. Copyright 2022 Consumers Unified LLC. Claim it and get a lot of features. I had it insured and it appraised almost 30% more than what he paid for it!! By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . I was told it could take up to 72 hours to hear back from a supervisor. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Need Assistance? Top of the Page, Can I have someone other than me pick up my order? Shipping has always been top notch and quality too. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Buy now! Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. What address can I use? The sale associated was so patient and polite and very helpful. I also went to the doctor to ask about and probably have to go back since its getting bigger! We let her know we did not want to buy anything at the moment. I would like to receive my e card immediately. Facebook. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . You all are Rock StarsSheena. Let me trade up without spending $450 first. They treat their people like trash!!! Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Well start sending you the news you need delivered straight to you. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Then I could buy the warranty after the repair for a few more hundred dollars. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. I got an email on December 29th saying I would get my refund in 7 days. Lease Purchase ProgramLearn MoreApply Now I paid approx. What is your policy regarding the gold supply chain? and they even asked Brown, who said she bought the extended service . Do not buy from them. Original review: Feb. 26, 2023. MORE+, Save up to 10% OFF on KAY Jewelers items. Jewelry Repairs, Events and Other In-Store Services | Kay 8:30am - 10:00pm; They accused me of not bringing the ring in and basically called me a liar. On May 27, 2022 Picked up ring from Kay. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Frequently Asked Questions - Kay She was diligent on researching the best options for me. KAY at Your Service. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. Returning your KAY purchase is easy. It's time to enjoy your shopping with such a big sale. Visit Kay to find your dream ring today. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Kay Jewelers Corporate Office USA. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). @media (max-width:767px) { Really on a Sunday? Top of the Page, What colored gemstones are considered precious? Please read reviews from customers as myself or I promise you that you will regret going to Kays. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] What industry does Kay Jewelers compete in? If youd rather exchange your purchase for something new, great! They tried to fault me for the diamond coming out. It can help you save $200 OFF on your orders. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. The very next day its 30% off and this store will not give me the additional 5%. When I brought it in, they said it would be $450 to repair. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Kay Jewelers Customer Satisfaction Survey Sweeps } Positive and energetic Store Manager with drive to meet and exceed goals set by company. You will be required to sign for your merchandise when you arrive to pick it up. This is the WORST business to deal with. Twitter. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. All Rights Reserved. Kay Jewelers has resolved 87 complaints. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Grab your savings right now. background: #515666; Please see our return/exchange policy Contact Us - Kay Jewelers Top of the Page, What determines the price of a diamond? The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay Jewelers should not pressure and make their customers feel uncomfortable. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Useful. The eligible items for the discount range a lot. Kay Jewelers needs to revise their gift return policy. Phone Number: 1 (800) 527-8029. Please see our return/exchange policy. Not a phone call. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Kay Corporate Office Headquarters HQ This profile has not been claimed by the company. Posted Meghirdetve tbb mint 30 napja. Customer Service Number: 1-800-527-8029. KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp Email Kay Jewelers | Tips & Talking Points - GetHuman She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. you can get $200 off some orders from KAY Jewelers. I am currently a very dissatisfied customer. Our customer service begins with the sale and never ends. Recently my boyfriend lost his mother and inherited her belongings. I wish they could be bottled and distributed for anyone doing their job everywhere. Sonya took the time to contact several Kay's to try nd track the band down. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. My account is [protected] if you have any questions or need to search the account. Wife wore the earrings once in January. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Just trade it in for a upgrade. Kay Jewelers was founded in August 14, 1910. What Is The Customer Service Number Of Kay Jewelers? Find over 27 million businesses in the United States on The Official Yellow Pages website. a:hover { If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Desired outcome: monetization. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. color. We appreciate that you've chosen Kay Jewelers. This will surely increase the credibility of your complaint. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . She found the exact ring at another kay store in riverside. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Shortcut: Press 1, then press 1, the press 0 twice. Our Company Returning your KAY purchase is easy. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. The opportunity to save $25 OFF is not common. I am beyond frustrated with the service department at Kay Jewelers. This is the worst company to order Jewelry through. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. After 30 days, your order will be returned to kay.com and your method of payment will be credited.