InstaCart Shopper Calls Out Customer Who Lied About Missing Item Maybe I'm missing something . I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. 6. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . But if its the product itself, I would report it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is there a way to tell instacart an item is defective by no fault of the shopper? Best grocery delivery services in 2023 - Tom's Guide Log in to help us get you to the right help quickly. Luckily, you can request refunds from both the Instacart app and the desktop webpage. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. The positive note about the complaints is that room for improvement is available. In some cases, the shopper can also enter your information manually. . I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Top 526 Instacart Reviews - ConsumerAffairs Other bots snap up offers on behalf of the Shopper. Refunds on Instacart Express. If your Instacart order is wrong, should you call the driver back or Plus some bread, hot dog buns, Kellogg's breakfast bars. Quick Picks by Publix Apples Delivery Near Me | Instacart Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. They didn't say. Were on the road to 100,000! Most of these examples constitute Instacart fraud. Gotcha. It . I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. At some stores you'll also pay big markups on items when ordering through Instacart. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. I'm so sorry that happened to you. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. 2020. None of these fees are disclosed prior to processing payment. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. All Shoppers in the area can check their app and choose from available orders. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Some states require a signature before the alcohol can be delivered. Not only did Instacart charge me the $72, but also charged me the $20. I received a 1 star review from the customer, which I found out later is related to the founder. However. Don't they save them? On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. These 5 trends will dominate fast food in 2016 - Business Insider I want a refund ASAP of my original order and I want to not hear from this useless company again. 2. Thank you. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. Press question mark to learn the rest of the keyboard shortcuts. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). You might need to get a refund on a whole order, a single item, or a mix of items. I made an online order with Harris Teeter who used Instacart. Why did I ever bother relying on this useless app? NOTE: Not all item issues automatically trigger a credit. Instacart Mastercard Review: $100 Instacart Credit and 5% Back You won't see refunds in your Instacart account. I told her to cancel my account on the spot! I've cancelled my last 2 fairway orders and will not order again from them. Contactless delivery and your first delivery or pickup order is free! It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else's order, you can . I went in within the two-hour window that you have to change your tip to $20. Actually call the service line and make a complaint. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. This review was chosen algorithmically as the most valued customer feedback. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Click the 3 horizontal lines in the upper left corner and select Your Orders. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Save my name, email, and website in this browser for the next time I comment. They were the only items ordered.. Ridester 2022 | ALL RIGHTS RESERVED. To request a refund, report the issue to customer support. I give up.. NEVER USE SERVICE AGAIN. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. Reporting damaged products to receive refund or credit does not affect the shopper. I quit shopping for instacart and shipt a couple of months ago. Just so many things wrong with IC and it really does start with corporate at the top. Instacart Customer Reported Missing Items. PROOF with NO - YouTube - the order arrives after the end of the scheduled delivery or pickup window. Bank account charged with $223.18 Damaged item - an item arrived broken or in an unusable condition. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. Not to long ago I got a damaged item for a dang watermelon. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). Shoppers must deliver to recipients that are 21 or older. Using bots violates Instacarts terms of service. There are a few different types of Instacart refunds you might be available to receive. Instacart is one of the best grocery delivery services available, but its definitely not perfect. Select a credit to your Instacart account or tap Help Center to contact Care. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. If customers could be rated it would be a different story. No penalty to shoppers. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. They can wind up with free groceries or extra money, and the customer ends up with nothing. Please contact Instacart Care if your alcohol items are damaged. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Exceptional delivery of groceries Create an account to follow your favorite communities and start taking part in conversations. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. There are a few concerns for an Instartcart Shopper. How to Get an Instacart Refund: 2 Easy Ways To Try In 2023 - Ridester Kroger Delivery Now redefines convenience by being the only delivery service in America that doesn't require customers to make a trade-off on selection, quality, price, or speed.Kroger Delivery Now's comprehensive offering of 25,000 items combines customer favorites with quick and easy doorstep delivery - whether they're shopping for a meal, snack, last-minute ingredient, over-the-counter . This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Sorry for the rant. That is OUTRAGEOUS. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Refund and credit amounts vary. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Submit a complaint and get your issue resolved. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. See how much you could be earning. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. I will never use you again. To report a problem with your order on the app. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED.