This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. What happens if I forgot my download code? Packages and Xperience Passports cannot be cancelled and will not be refunded. Can I submit my purchase confirmation on my phone and/or tablet? I went to the park and couldnt buy them. By continuing to browse the site, you agree to the use of cookies. No problem! Prices and availability subject to change. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. ALL-FUN INCLUSIVE . But we purchased the photo package 2 parks & the hotel. This luxury hotel features a casino, a full-service spa, and a nightclub. But. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? I'm allergic to gluten, is there anything I can eat at the restaurants? We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. A seven Zip-line circuit which includes the tallest in the Riviera Maya. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. FAQs; Customer Service. The download code is valid for 30 calendar days from the date of purchase. Did you know you can find the best available rates by booking in advance? I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. *MSI only with participating cards (banks) issued in Mexico. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Am I obliged to participate in all activities or is it possible to choose some of them? Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. What is the minimum age allowed inside the Park? Is there any type of refund and/or cancellation. Above and beyond customer service! ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. You can download as many times as you need to while the code is valid. If you visited our Parks: foto@xcaret.com We had a fantastic lunch and swam in both the pools and river. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. . We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Express check-out, a computer station, and dry cleaning are also on offer. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. What is the time for pick-up at my hotel and where should I wait? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 5th Ave 10. We offer you multiple payment options to pay for your reservation. I have sent multiple difference emails requesting assistance with no response. Advanced purchase discounts may vary depending on booking date and dates of stay. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. 800 006 FOTO (3686) The amphibious vehicles are limited to two adults and two children. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. de C.V. | I also requested a king size bed (I was proposing on this trip!) The download code is valid for 30 calendar days from the date of purchase. Not the end of the world, but it would have been nice. If youre a minor, you can ask an adult to drive you. The photos of you and all your companions in a single package for you to fully enjoy your visit. Youll bring back home a terrific souvenir of your visit. Ingresar - Xcaret How does the discounts purchasing in advance apply? Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Play it safe and take your own photos with I would have. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. 450 Summer Street, Boston, MA, 02210. It was prompt and comfortable. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. My package also expires in a few days. BUY THE PHOTO PASS! Within Mexico. I will not repeat everything that has already been said. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. The best of a home combined with the best of a hotel. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). The staff treats you like royalty. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Traveling on business? 2.- A list of the albums that are included in your package will be displayed. What happens if I forgot my download code? Solidaridad, Quintana Roo, Mexico. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. And we are going back again. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. DoubleTree by Hilton Hotel Boston Bayside - Boston. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Is it possible to participate in these activities if I have heart problems? In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. 800 006 FOTO (3686) - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Taxes and fees that are shown are estimates only. DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa Yes, the activities in Xplor Fuego are designed for all family. Enjoy perks like free continental breakfast and free train station pick-up. Do you have a special discount for Quintana Roo residents? After visiting with colleagues in the spring, I knew I had to bring my family back. Underground River Rafts of 580 yards paddling with special hand paddles. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. 3.9/5 Very Good! For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. The waiters/waitresses were always so nice. Feb 5 - Feb 6. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Xenses - Xcaret | Xenses Park Official Site Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! We were swimming in an area by one of the restaurants (Las Cuevas I think?) If you visited our Parks: foto@xcaret.com Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Yes. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. 2.- A list of the albums that are included in your package will be displayed. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Remember that pictures are saved in our database for 30 days after your visit. Zipcode 77500. If I do not have credit or debit how can I make my reservation? What are the necessary physical conditions? However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Valet parking, a 24-hour business center, and a coffee shop are also offered. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Everything is close you dont have to move your car at all. We invite you to join our program of using biodegradable and chemical-free products! ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Casa de la Paz The greatest books ever written are in our library. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Photo Pass | Xcaret Park | Xelfies Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. On a PC right-click on the file and select the option to extract. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Please see our partners for more details. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Display as a link instead, If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Pasted as rich text. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Is there any type of refund and/or cancellation. Swim in the 437-yard stalactite river inside ancient caves. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. What is your Cancellation/ Refund policy? All our current promotions are here, click now. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Yes, you must select a specific date to visit the Park. A floating Mexican party awaits you at Xoximilco. Some activities call for physical strength. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Doubletree by Hilton Nashua : 2 Somerset Pkwy. This hotel features a restaurant, a gym, and a bar/lounge. What can I do? Outside Mexico. Xcaret Hotels | Xenses Park Official Site Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay We can provide it to you if you have your purchase receipt. These are both highly recommended. You just press the yellow button and stand wherever the feet are and you got your picture. All Doubletree Hotels in Middleton, MA - Doubletree - HotelPlanner.com Solidaridad, Quintana Roo, Mexico. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Solidaridad, Quintana Roo, Mxico. Yes the resort is beautiful and access to the parks is great. All rights reserved. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. more. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. There are several options of payment depending on the currency chosen on our websites. Changes are not permitted on the day of your visit. How do I find and download the photos from the website? Sorry, the tickets for any of our attractions are not transferable. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. No, only TOURS include transportation departing from Cancun or Riviera Maya. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Carretera Chetumal-Puerto Jurez, Km. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. No problem! On a PC right-click on the file and select the option to extract. How many times can I download my photos with my download code? Can I change my admission to Xplor for another park or tour of Grupo Xcaret? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. We can provide it to you if you have your purchase receipt. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Where is the photo that I downloaded located? Does Xplor offer activities for children older than five years old? Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Get exclusive information in your e-mail: If you have a valid reservation, you can make your. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Children under 4 years free. You must present official ID (IFE) with address in Quintana Roo. No one was watching him, and yet, he smiled the whole time. Can I transfer my ticket to another person? 1.- Enter your download code. See all available properties in Middleton. Upload or insert images from URL. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. (01152) 55 4163 7327 How do you remove the watermark from the photos? Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family.