Housing contact details - Gateshead Council Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. 3 0 obj We would not replace all items, only the ones that are required. The report found the repair centre's ability to handle calls was deemed 'critically low'. All rights reserved. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Section Manager - Repairs - Gateshead Council - North East Jobs Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. For further information please contact the Involvement Team by: Civic Centre The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Homepage for Gateshead Councils Benefits and Council Tax information A public consultation on the future of Gateshead Council's Leisure Services has commenced. Always ask to see this card before letting anyone into your home. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. There are no emergency or urgent repairs outstanding at this point in time. 4 0 obj You can also include claims for loss of earnings and care costs if necessary. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. We hope to reschedule these events at a later date. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Internal deterioration such as damage to carpet, walls etc. Our business support events remain cancelled for now. The team were very helpful and understanding of my dangerous situation. <> Visit directory. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. View details of your former and current tenancies including rent statements and repair. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council She added: "Someone has got to own it. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. This includes both small leaks and emergency repairs. It is also possible to claim for any damage that may have been caused during repair works. Some of these jobs need to be inspected before the contractor can start the work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The contractors are currently repairing seven properties a week. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Our business support events remain cancelled for now. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Gateshead gardener's fury as garage roof plants itself in her flower We encourage our people to think differently, do the right thing and be innovative. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead Council 4.0 . Work to the outside of your home may not need an appointment. endobj We will first make sure that it is our responsibility to do the repair. You have the right to appeal if you don't agree with a decision to charge you for repairs. 182-184 High Street United Kingdom. To access this support or speak to an advisor, contact Business Gateshead today. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Metropolitan Borough of Gateshead - Wikipedia Equipment services :: South Tyneside and Sunderland NHS - STSFT We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Repairs - Gateshead Council Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Gateshead. To keep up to date, why not follow us. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Well, theres so much on offer and heres just a few of the highlights! View my payslip. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If so, please keep reading as youre just what were looking for! The amount of compensation you receive will depend on the severity of the illness and how long it lasted. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Please ask your Neighbourhood Housing Team for details. They should all be done. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Gateshead Now is a collection of the latest news from Gateshead Council. We are Gateshead Council'sHousing Team. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. What are the costs and charges at Watergate Court. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Thursday 26th January 2023. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. You have the chance to buy up to 10 additional holidays per year. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". I have got this complaint, they monitor it and see it through to the end. These include re-fixing toilet seats and repairing minor leaks. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If we miss an appointment and we didn't contact you, please contact us. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. These are repairs which need quick attention and don't need an inspection first. Council residents in Gateshead waiting nearly a month for house repairs endobj This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Were delighted that you want to come and work with us. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic.