On the cable car, the conductor carries a handheld card reader. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Im so glad that I dont have to go into the office the last two weeks. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Felonies may also prevent you from entering Canada. To add a card to your Android phone, open Google Pay and click the + sign. Log in to your account to add a Backup Payment method. U.S. Immigration . When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Includes one-way or round trip travel via the Clipper ferry. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Learn more about Clipper on your phone. Who CANNOT use Clipper on iPhone or Android phones for fare payment? RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Check out our sample Victoria Clipper V gift shop menu. New to Clipper? BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Fares | VTA Getting Started. What if I buy a new 31-day pass before my current pass expires? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. We strongly encourage customers to take advantage of the time to unplug from technology! When does the new 31-day pass become active? This means we couldnt process your payment for automatic reloading. We will automatically send a declined payment notice to the email address in your Clipper account. All Access Digital offer for just 99 cents! Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Clipper is a regional transit card that can be used on all transit in the Bay Area. Transit Agency Tips. We offer a variety of discounts as outlined here. See full menu. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Clipper automatically checks for a valid pass. Please visit theUS Homeland Security websitefor more information. For more information, please see our Seattle-Victoria fast ferry schedule. If you want to change your class of seating, you will need to reach out to our Reservations team. How do I add value to a Clipper card on my phone? However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. What's the difference between cash value and BART high-value discount (HVD) tickets? The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Student EasyPass Program Updates | Parking and Transportation Visit clippercard.com and buy online. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. To order a Clipper card, visit Get Card. Check out our virtual tour of the Victoria Clipper V! City Coach. You can use Clipper cards on all Bay Area transit agencies. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Robbins parking lot locations are also available for overnight parking. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers Clipper on your phone will not unlock a bikeshare. All rights reserved. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Victoria Clipper Frequently Asked Questions | Clipper Vacations Log in to your Clipper account. See the Apple Pay How-To page for more details. How did $300 disappear from our Clipper cards? Roadshow Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Account Management. questions, log in to your account. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). You can also add value through the Clipper app. Thats why we say to allow a few extra days if you are picking up your value on a bus. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Thank you! Our departure times between Seattle and Victoria vary seasonally. Youth/Senior Cards. PDF CONNECTION (RTC) Clipper Discount ID Card Boarding starts 1 hour before your boat is scheduled to leave. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Pay With We will send an email to confirm that you have updated information in your account. What happens if my transit benefit order will exceed the $300 cash balance limit? . The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. You must apply for an RTC Clipper card in person at a participating transit agency. Once you do that, it will show up in your account. Key Clipper information translated to Chinese. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Can I get a Clipper card before I arrive? What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Set up is easy and can be done on the spot or in advance while you are at home. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Select "Transit card" and "Add Clipper card". Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Once youve activated your Auto-Reload, youll be able to see it in your account. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. I'd like to plan my visit to the Bay Area in advance. On a successful tag, lights and a "Travel OK" screen will appear on the machine. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. This might take a few seconds. As others have said, it's RFID interference with other cards that's likely the problem. After your second tag, the card reader will display a message that your initial tag was refunded. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Home | Clipper See the Google Pay How-To page for more details. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. HVD applies only to BART rides. Learn more on our luggage policy. You can set up automatic reloading when you initially order a card and load value online. Sign up for year-round getaways, special offers, and more. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. There is a 50 cent surcharge per trip for paper tickets. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Why does adding value to one's Clipper Card online take so long? Yes, there is. 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If you do not hear any beeps or see any lights, your card may be defective or damaged. View vessel seating chart for San Juan Clipper. A Station Agent can help direct you. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. The Victoria Clipper V vessel is a passenger-only ferry. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. All discounts are set up in advance through Clipper. What is the maximum amount of cash value I can load on my Clipper card? After we collect payment, we will send you an email confirming this. Your card should arrive within 5 to 10 days. You can also carry on one small piece of luggage and one personal item. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Q&A: Highway 101 express lanes opened Friday. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Was I supposed to activate it somewhere? No. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Complete the form below and a dedicated account manager will be in touch. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Prior to that he was an assistant sports editor at the paper from 1984-1987. Our vessel also features one wheelchair accessible bathroom onboard. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. The Salish Sea is world famous for observing a vast array of whales and sealife. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. A: You made me laugh, thanks! Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Fares are based on distance traveled. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Otherwise, you will be logged out automatically. You will need to use this new email address the next time you log in to your Clipper account. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Can I set up Auto-Reload for cash value and a pass? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. We will send an email to confirm that you have updated information in your account. BART is primarily selling paper tickets from the vending machines. 877.878.8883. To provide payment, log in to your Clipper account and edit your Primary Payment method. Our terminal in Victoria is currently open 10:00am 5:00pm. This means we couldnt process your payment for automatic reloading. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance?