Im a bit confused about how you went about changing your postcode. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. Certain transaction defects received for reasons beyond a seller's control will be automatically removed from the seller's performance standards and feedback profile. buyer. eBay Top-rated Sellers (in the last 3 or 12 months): Maximum 4% of transactions dispatched late. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. would ship directly. So for instance on a $4 shipping charge, eBay's fee might be $0.40. Sellers with low conversion rates should check their listing page views to see if they have decreased. I am at a loss as to what to do. Find many great new & used options and get the best deals for Late 1950's Jaeger LeCoultre Atmos 526-5 Clock- Working! I recently received a message from Ebay about IOSS numbers. Your listing may need more exposure in order to generate more sales. 8. Keeping an eye on these measurements allows sellers to feel confident in their customer service and reduces the likelihood of receiving negative ratings. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I called CS on this one too and they said they could do nothing about it. Customer service is useless. I have submitted an appeal however keep getting the same response and i don't understand what more i can say to them. I'm not worried about the loss.just the extra 27 defects. It is just another underhanded way Ebay shafts their sellers. We automatically remove defects, adjust your late shipment rate, and remove feedback in the instances described in the guidelines below. eBay merchants offer everything from lightbulbs to vintage war posters on the marketplace. I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" The buyer confirms the item was delivered after the estimated delivery date, Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. When it asks did you get the CD by the date (for the US) he stated no. A transaction defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers. Dave, on Opinions about the effect (or lack thereof) of late delivery rate (and other eBay metrics) are a dime a dozen . We evaluate your performance every month. I have had to explain myself to several people and spent hours on the phone. Our seller levels and performance standards help you track your performanceand let buyers shop with confidence. If you're Top Rated, you'll find which of your listings are automatically eligible for Top Rated Plus benefits, or which you can change to gain those benefits. A former IR 300 merchant and Fortune 500 product marketer, Michael now helps small to medium sized brands and retailers build a successful online marketplace strategy. 17-05-2018 Live At Caesars Palace. If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. To provide your buyers with great service, it's important to make sure you send your items on time. I want to know if anyone else feels this way and they have some late shipment transactions. Car & Truck Safety & Security Accessories. It does not, anything that is ordered between Friday at 12:00am PST and Sunday 11:59:59 pst needs to be shipped Monday. I did call on this but it was useless to talk to CS. I save about $2 a package using the flat rate.Ground orders shipping to the contiguous US take between 1-5 business days to arrive, depending upon your location. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. This policy adds to your cost as a seller, but comes with the major return of incentivizing purchases. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. I have 3 of 603 late. Click the image above for the latest Announcements from eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Maximum percentage of transactions sent late, 12 months or 3 months if you've had 400 transactions in the last 3 months. While eBay does charge a final value fee on shipping, I feel it is more than made up in the shipping discount that we receive. Sellers wouldn't be so stressed by an unfair system. I live in the US and buy from Britain. For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. This rate is the percentage of your total eBay transactions that had 2 out of 3 kinds of defects. Manage expectations. The listings value is another factor thats affected by data the items price competitiveness metrics. In this update, they mention that late shipment rates are showing a significant decrease. Sellers should always be realistic with their shipping and handling times. Perfect feedback, no defects, 5 stars, but rating me on the postal system delivery/delays is just plain wrong. How is that our fault? If you are shipping within your handling time there is not much you can do besides use a different service. "You will not be held accountable for late shipments, late scans, and you will remain - whether it's eTRS, TRP . Could you just explain in further detail about how you resolved the late shipping situation. details of each sale. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Listing prices that are higher than competitors rates are less likely to result in sales. Consider which of your current costs arent necessary and could be eliminated. THanks Ebay. By keeping some basic selling practices in mind, youll be able to create a great experience for your buyers. In many places such as apartment buildings with concierge/doorman, when i check my dashboard it doesn't look good. 75% of users never even scroll past the first page of results, so sellers want to make sure their products are ranked high in searches. Here are the metrics we covered in this section: Customers on eBay are often presented with less familiar items, like used products or vintage goods. On the 20th of each month, we take a look at your recent transactions to work out your cases closed without seller resolution, transaction defect rate and late shipment rate, as well as your service metrics and peer benchmark. eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. 2. ran a report 5 stars all across, not even a 4 starin shipping. If you change your postcode in the postage tab of your listing, you'll see a more reasonable ETA. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. Appeal a defect. Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. NOT a single buyer has said that. The discount does not apply to the $0.30 per order portion of the final value fee, If the item location is in the same country as the eBay site you listed on, you need to offer 30-day free domestic returns, If the item location isn't in the same country as the eBay site you listed on, you need to offer 30-day free international returns, In Jewelry & Watches, and most Collectibles & Art categories, you need to offer 14-day free returns. Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Tracking was uploaded and shows that the acceptance scan was within your handling time. It is probably the same.I am from the prairies too. Merchants can start by comparing their listings sales conversion rate to the average ecommerce conversion rate of 2-3%. Delivery times may vary, especially during peak periods. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listing or that were not delivered by the estimated delivery date. To become a Top Rated Seller, you'll need to: If you've met these performance standards requirements on eBay.com, we'll automatically upgrade you to the Top Rated Seller status at your next evaluation. Listen to this weeks podcast to hear sourcing methods from a seller! A late shipment rate less than or equal to 3%, and five or fewer late shipments. eBay executive Marni Levine revealed the policy update in a video. Saying an eBay user can get suspended for violating eBay's policies is pretty broad, so here are the four most common reasons users get their accounts suspended. The Performance tab of the Seller Hub indicates the key conversion and traffic levels for your orders. I got 4 out of 32, a whooping 12.5%. If the seller is found to be responsible for the issue, this will result in what we call a case closed without seller resolution.We count these in your transaction defect rateand as a percentage of your transactions closed without you resolving them. check the date ebay says it was shipped etc. For example: The buyer did not pay for their order and an unpaid item is recorded against the buyer. Merchants with low view amounts should also check their click-through rate to see if poor exposure is affecting the listings traffic. eBay takes action to close an eBay Money Back Guarantee case or appeal request in favor of the seller. but ebay is trying hard to say i am a bad shipper. From this Traffic section, merchants can view their listings impression amounts, click-through rates, listing page views, and sales conversion rates. If the defect you received can't be removed automatically, you can appeal it if any of the following circumstances apply: The buyer opened the request by mistake. Their other badge . when i think of it in the evening i check what shipping labels say about the packages i have dropped off that day. Are your items getting scanned within 24 hours of the handling time? significant money, because it would give me access to Priority Mail Here you can discuss all things shipping with other members. We just made $0.60 on shipping. It might be your parcel. I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town. Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) Sellers with conversion rates below this average might want to consider the rates formula to see how they can raise it: Based on this formula, conversion rates lower when the listing views rate and sales rate are both decreasing, but sales are decreasing at a steeper rate than views. Episode 303 of the Jason & Scot show was recorded on Thursday, February 23rd . 10:13 AM. We always want to ensure buyers have a great experience on eBay. This is a breakdown of how you've been rated by your buyers in the following areas: You can view your detailed seller ratings on your feedback profile page. If there's no tracking available, we'll check with your buyer. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. This rate varies by industry, but this average range is still relatively normal for most sellers. Healthy benchmarks for these metrics are tough to pinpoint since theyre relative to selling circumstances. eBay prefers this shipping policy, so listings with free shipping also, Use SEO keywords. I have had oneshipped to Australia on Nov. 23. 08:16 PM. To see how each of these measures can affect your seller rating, please see our article on seller performance standards. When you see the handling time in your listings, they are to your own postcode, because you are looking at the listing from your location. These timelines help us make sure we're evaluating you as fairly as possible. Help for buyers and sellers. You can get more information on cases that impact seller performance. - edited It was officially launched by eBay in September 2017 and has now been rolled out across the US site. How sensitive is USPS to oversize boxes? Anyone here work for the since i reached 2% i even have a red exclamation marked next to my standard. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months, Any case or return that is referred to eBay for review and is found in your favoror found to be no fault of the buyer or sellerwon't count against your performance rating, Your items may be placed lower in search results, We may limit or restrict you from selling on your account and related accounts, or from registering a new account, You'll be charged a higher percentage rate for, You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns, We may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days, You'll be unable to access the partial refund tool, Resolve all issues on the account before buying or selling with other accounts, Review your listings to make sure that youre describing your items accurately. Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases. Well also identify healthy benchmarks for this data. Mine shows I have two, but then when you go further into the account info and run the graphs, it shows that neither of the items they marked late uploading tracking were actually late and did receive scans within the correct time. Free shipping for many products! ), Maximum percentage of cases closed by eBay without seller resolution, Minimum number of unique transactions for requirement to activate. Read our full policy below for more information about the possible consequences of falling Below Standard. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. #1. More expensive and specialized items, for example, are generally going to have lower traffic and conversion rates than affordable goods. The Top Rated Plus benefits don't apply to: Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. Tracking was uploaded and shows that the item was delivered to the buyer's . 99 FREE delivery Mon, Oct 31 Or fastest delivery Thu, Oct 27. Just struggling to see where you can even do that. we were automatically rolled into the EIS Program, having used the GSP Meeting these performance standards not only positively impacts sellers product rankings, but also signals that the merchant is providing excellent customer service and is likely to receive positive ratings. Regards Michael. You may want to consider reviewing your sales and traffic rates if your sales conversion rate is falling below the 2-3% average. Have an eBay account that . . 01-26-2016 The guy from ebay told me that he has all of his listed as economy shipping which is a 1-10 day I think. I ask this question because I'm a little confused, and more than a little astonished. Exciting News! Sellers can ask buyers to. I just checked my seller dashboard and to my surpise it shows I have a late shipment rate of 3/70. Find out more about our Seller performance standards. eBay instructs you to hold a shipment or take action to cancel the transaction. These three metrics indicate the amount of traffic a listing receives before any sales happen. And if you're late on what you promised, you . Return policy. to BM Cargo (8400 NW 25th St Ste 100 DORAL FL 33198-1534). You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period. From July 2020, free returns must be based on your item's location in order for you to qualify for Top Rated Plus: In some product categories, we'll extend the discount benefit (but not the seal) even if you don't offer 30-day free returns, See the full list of circumstances where the discount benefit applies.