But if its flashing green, then you likely have an issue with the power connecting to your router. Most Virgin Media users will be familiar with the four lights on the front of their Hub 3.0 router. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. If you press the WPS button on the Virgin Media Hub 3.0 it will flash green, as it looks for a WPS device to connect to. Required fields are marked *. 14:03. To connect other devices, such as a computer or printer, to our wireless network using WPS (WiFi Protected Setup), we must press the WPS button. Start by checking the power light. If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. This light flashes green if you press the WPS button. After it, click on the WPS. I can see the WiFi when I want to connect to it (I have all my devices already connected to it . Check that the Virgin Hub 3s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Thanks for this picture of the hub, Libby. This is usually a device fault like the above. Your email address will not be published. Its also great for keeping in touch with friends and family online. But in most cases, a green light will mean something else depending on which light is green. The only difference is on the Hub 3 the light is a strip near the top of the router, while the Hub 5's lights are on the bottom. If your Virgin Media Hub isnt working, then you can use the light codes above to work out what the problem likely is. on Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), How to Change WiFi Password on Virgin Media Router, BT Hub Flashing Orange Light? 09-02-2022 To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. its just coming back to book an engineer. Doi have to keep the hub on permanently or can I turn it off at night? Could be an area outage that will resolve itself. 10:46. The power light at the bottom of the device is the only light that should shine if everything is working normally. No internet. Virgin Media is home to the UK's fastest widely available broadband. All there is, is a green flashing light?! Reload the page to resume, https://f1.media.brightcove.com/4/1496514740001/1496514740001_5566196853001_5566195399001.mp4?pubId=1496514740001&videoId=5220710900001. Copyright 2022. I've only had Virgin media since mid-October so the hub is brand new. This means that Virgin is the only provider than can offer a genuinely different service to the other providers. And like each router, itll work a little different, with different light codes corresponding different messages. Thanks for your response. If its not, try moving it to a location with better airflow. Seems as though someone has been going round Edinburgh cutting Virgin media cables over the past couple of weeks - specifically in the leith area. Solid green wifi light and flashing green base light. If youre having trouble connecting to the internet, the first thing you should do is check your Virgin Media account. Cookie Notice It isn't on during normal use, but turns red if there is a problem. I hope they find the perpetrator soon. A yellow LED is not indicative of any issues, it seems to affect some users but it is fine to leave it as it is. . A blue light on your Virgin Media box usually means that you have pressed the WPS button on the back of the router. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! All rights reserved. I went on holiday on Saturday morning and my hub/WiFi was working fine. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. The lights on the front of your Virgin Media Hub tell you what's on and connected. Red power light on the Virgin Media Hub 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 02:37. The engineer said hed dealt with a lot of these issues in the past couple of weeks and that the police were still looking for the perpetrator. 10-02-2022 You could also try the web page, http://www.virginmedia.com/servicechecker. HELP! In a WPS connection is established during this time, the light will become solid blue for around 20 seconds. It might flash or change colour when you first turn the Hub on or after a restart. You can also try a different Ethernet cable to rule out any issues with the original one. But in most cases, a green light will mean something else depending on which light is green. Then, log into your hub settings using your login details. This flashes during set up, and then stays green for 2 minutes when you're done. This light flashes green when the Hub's downloading a software update. First, you have the Wifi Light. This leads many people to ask why is my Virgin Media box flashing green? The reason that your Virgin Media router is flashing green is that it is searching for WPS. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, Virgin Media does tend to be a little bit faster than Sky. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company's insanely fast 362Mbits/sec . Share with friends. This is a difficult question to answer, as it depends on your individual needs. This flashes during set up, and then stays green for 2 minutes when you're done. We and our partners use cookies to Store and/or access information on a device. Both of these companies offer similar services for a very similar price point. This router is Virgin Medias most powerful option and can connect to more devices than ever before. This means that the Hub is probably switched off, or the wall plug is, or both. To do this with your Virgin Media Hub, simply press the Power button on the back of the unit. You will then be given a date for when your service will be disconnected. Wait for about 60 seconds, then press the Power button again to turn it back on. Huh? It resolved itself but it's still a little frustrating because this has happened multiple times now. Nothing has been touched since then as no one has been at home. Connect the Hub to your computer with an Ethernet cable before proceeding. I chose Virgin as the previous occupants had it and it worked in the flat. . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If the Base (Power) light is red, the hub may be overheating; if you notice the Power light flashing green, though, it might indicate a loose connection in the network. What about if the base led is flashing green? What do the lights of your Super Hub 3 mean? WiFi Light. Heres a general guide of things to run through if you want to try and get your hub up and running properly as soon as possible. If youre using an Ethernet cable, unplug it from the Virgin Media Hub and plug it back in to make sure that its seated correctly. The content on this domain may also contain links from other affiliate programs. Would purchasing a separate routerand running the hub in modem mode fix this issue? Weve already said that when theres a problem, some lights will turn red. Apparently no issues in the area. ------------------------------------------------------------------------------------------------------------------------------, If the 0800 number reports nothing then. if it is a "wider" fault then not enough people have called in for them to establish the pattern - so you need to call it in and see what they say when they test your connection, Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Hi when Im trying to connect my hub to the tv box its saying connection error cs1002can anyone help pls .. Luckily, it is easy to solve this problem. If youre experiencing any problems with your service, please dont hesitate to contact Virgin customer services for help. Give it 5 minutes and hopefully the white light should come back on. Contact us at, Green power light flashing WiFi Light Green, The green power light is on and the WiFi light is flashing green, White Power Light on and Internet light flashing green, The power light is on and the Internet light is flashing red, that is having trouble connecting to your WiFi, needs to be firmly connected between the wall, Virgin Media users end up doing this when the WiFi, internet coverage but most smart routers have additional features like parental controls and advanced network, Sky Broadband Hub Light and Their Meanings Explained, Uncovering the vents if anything is obstructing the Hubs airflow, Putting the Hub in the upright position if you have not already done so, Verify that the white cable is securely connected to the. The main difference between Virgin Media and BT is that Virgin Media offers cable broadband while BT offers fibre optic broadband. Severely lacking in features. The "Ready" light: This LED shows that you're connected to the Virgin Media network and should be . HELP! Virgin Media are one of the biggest companies in the UK, with many folks switching over to their cable TV services. In this article, well explain what each light means and how you can troubleshoot any issues you might be having. If you see the green flashing Internet light, give it some time to complete what it has started. on The consent submitted will only be used for data processing originating from this website. This flashes during set up, and then stays green for 2 minutes when you're done. Hello, got a Hub 3 today in the post. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. the hub 3.0 has . Instead of trying to solve the problem by repeatedlyrebooting the box, or hurling it out of the window in frustration, read on to discover what the Virgin Media Hub lights actually mean. Copyright 2023 Consumer Advisory. The team will be more than happy to help you out and solve the problem for you. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post. To find out more about the Community check out our Getting Started guide, on New around here? Spacehop 2023. We cover this in full details in our article so be sure to read on. The contact number for Virgin Media customer services is 0345 454 1111. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The three lights on the front of the router are more straightforward. If you would like to learn more about what a replacement router should have in terms of features and functionality then be sure to read our Virgin Media replacement router article here. Reload the page to resume, https://f1.media.brightcove.com/4/1496514740001/1496514740001_5566196853001_5566195399001.mp4?pubId=1496514740001&videoId=5220710900001. Don't worry, it happens to the best of us. Flashing red and blue: The router is connecting to a device via WPS. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. on This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Purple? In order to do this, follow the steps below: This means that the Hub is probably switched off, or the wall plug is, or both. 09-02-2022 Its important to note that if youre cancelling your Virgin Media subscription within the minimum term, you may be charged an early termination fee. and our These work to boost your WiFi signal, giving you a better connection in every room of your home.