You also agree not to separately contact the Buyer at any time for any reason. Can you help me find out what has happened here? viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If you click on them we may earn a small commission. . You also have the option of taking your case to a small claims court. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. We do not allow any commercial relationship to affect our editorial independence. The judge issued an injunction which prevents . 6.6 No Agency. When We receive an offer by bank transfer, We will check to see if the bank account is valid. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. I went back to Viagogo to ask for a refund. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. We take no responsibility for such issues. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. In November, the firm was required to improve the information it gives to. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. The Sellers and the Buyers are hereafter jointly referred to as the Members. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.4 Listing. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Ireland 39 reviews. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 2.11 Ticket Fulfillment. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. 7.2 Copyright. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Both you and the company were insisting that you weren't in the wrong. If tickets are not consecutive, then the Seller must create a separate listing. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . PREAMBLE Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. In April the Competition and Markets Authority (CMA) threatened it with legal action for. Such notice shall be deemed given one business day after the email is sent. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Viagogo have become the focal point for calls to tightly regulate . I entered the incorrect email when registering, how do I change it? Be the first to hear about special offers. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. 7.5 Miscellaneous. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Some links in this article may be affiliate links. Report. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Viagogo is a global online platform for live sport, music and entertainment tickets. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.12 Seller Payment. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Sellers: once your tickets have sold, viagogo charges a service fee. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Hello has anyone had a successful outcome from viagogo through paypal. 2.7 Payment Authorization. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.18 Merchant Description. You can update your payment method as long as you haven't yet been paid. Why can't I see my order or sale in my account? If u look on official ticket sellers sites some actually tell you not to buy from viagogo . By using our Site, You agree to accept this Agreement. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. How do I edit my listing? Can I deliver the tickets using a different delivery method? We will also add sales or value added tax on our fees as applicable. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Does Viagogo pay their employees well? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 3.4 Indemnity. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Phoenix Suns Tickets. Do I have to pay a service charge if the service is poor? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. You should get the exact tickets that you ordered. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. How to spot a fake, fraudulent or scam website. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. The companys full name, according to a well-placed source, is Global Experience Solutions. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. All. I entered the incorrect email when registering, how do I change it? Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. We are no longer accepting comments on this article. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Apparently not. What a load of shit, this site needs to GO. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Contact your bank or credit card company to verify the authorisation of payment to viagogo. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? 5.4 Making Adjustments. Invalid tickets are defined as anything where buyers are refused entry. Viagogo is a secondary ticketing site. These steps apply to Personal accounts. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Selling a type of mobile ticket and transferring it to the buyer. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Like. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Affiliate links: If you take out a product This is Money may earn a commission. Leave the Archive. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Buyers: viagogo charges a service fee on top of the ticket price. viagogo Pay & benefits reviews Review this company. 'This is the benefit of working with a regulated and trusted platform like Viagogo. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers.