Step Five: Enter CVV security code, then Enter. Before you start The codes below apply to credit cards. Re- scan the QR code again and if problem persists contact the VHQ help desk. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. -If you want to void a different transaction, search for it by pressing [F2]. Transaction has been declined due the host server unavailability. Reference the below lists for explanations and potential solutions of decline codes you may have encountered for the TSYS and Elavon US processors. Check for the clerk server status and re-try the transaction. It means the download was disrupted and must be restarted. Transaction has been declined because the STAN mismatch has occurred. If you are using a pin Pad for debit purchases, plug this in before plugging the terminal into a power source. This is one of the most seen problems of the Verifone VX520. Press the star key to ensure you are at the operating system home screen. -Press [F2] to search for authorization-only transactions. Using Military time type six digits comprised of a two digit format: Hour, Minutes, and Seconds, and press Enter, then press cancel. - Select Reprint to print the last transaction. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Free shipping for many products! Transaction has been cancelled by the terminal due to below possible reasons: - To search using the clerk/server ID who entered the transaction, press [F1]. Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration. Over the Memorial Day weekend, Verifone VX520 terminals across the country began failing. Solution To resolve the problem: Check that the Ethernet cable is plugged into the ETHport. Transaction has been declined because of the error while updating the database. Transaction has been declined because of the error while writing into the database. - Paya Looking for something? Single device system. Contact Technical Support for assistance. VoIP lines can be problematic for both downloading and transaction processing. In case of customer not proceeding with the transaction, then do nothing. - Enter the tip amount, press [Enter] and you'll be done. Transaction has been declined because the merchant is not supported. Send us your suggestions/edits for articles. Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. <>/Filter/FlateDecode/ID[<2D4E96B6494549069D163A5447367ECC>]/Index[1791 68]/Info 1790 0 R/Length 148/Prev 321430/Root 1792 0 R/Size 1859/Type/XRef/W[1 3 1]>>stream VX 520 Color: A brand-new version of the preferred EMV-capable VX 520 that features a 3G choice, a dazzling LCD shade show and gives an improved user experience for business through a new 5-way navigation button and icon-based applications. Step Four: Enter card expiration date, then Enter. Please have your merchant ID available for identity verification purposes. endobj Transaction has failed by the operator (admin) by pressing the Cancel button. The PAN number and its length is validated against the configuration. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Inspect the printout noting whether COMM SERVER is even listed as an available application in one of the groups listed in the table. - Manual Settlement if your card reader is set to manually settle, press the [F3] to select Settlement from the main menu, and then follow the prompts. This error means there is a problem with the download configuration parameters. 5"SS&[ 3-o703!++yA^YJ8h2"n*|zSGy9GOd.? Observe Terminal ID# on screen. Now, examinees the state of the roller which is in the lid. Do the Settlement transaction to complete the pending settlement. - Press F4 for exit and be sure to save. Transaction has been declined due to failure secure session establishment. Based in the Bay Area with clients throughout the United States, the company is committed to providing the best technology for its merchant partners and clients. Try after few seconds or contact SDI server team. <>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 1242.0 630.0]/Type/Page>> Parent transaction is not present in the current batch Running these card reader reports does not settle your batch or in any way alter the transactions that have been processed. Press the PURPLE KEY below the HAMMER AND WRENCH icon in the lower right-hand corner. -Tear the paper off against the serrated plastic strip in the printer. There is no remedy other then complete replacement. Transaction has failed because there is printer is not supported. VX520 ETH port and power cord connection My terminal is still displaying the error, what do I do? Transaction has been declined due to the card swiped or inserted is not effective. Transaction has been declined due to power failure recovery before receiving settlement response. It's important to note that you should never plug a PIN pad into a powered-on card reader it could damage the equipment. Full Disclosure. After that, return to the soft pay screen, where they are going to select the sales screen. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Sometimes its seen that the USB port is not working or fails to detect the cable. Select SETUPMENU. Thank you very very much for your time. Remember, merchant credit card software and Comm Server is loaded in Group 1 and Group 2 so you never want to delete memory files from Group 1 or Group 2 nor select the Delete All Groups option. Contact our Technical Helpdesk on 0800 338 767 (option 2) for assistance. Transaction has been declined because it is already voided. <> Transaction has failed because the deletion of the record is not possible. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Document Type. The pin pad plugs into the port labeled RS232 . (Verifone VX670, VX680 & VX675) What do I do if my terminal displays an INVALID PROFILE error? Start the download process again. Verifone VX520 EMV Cash Advance Merchant #: Merchant Name: Visa/MC Voice Authorization: . Then re-download the merchant services program with the appropriate authorization key. To fix this-. CODE DESCRIPTION POSSIBLE ISSUE ESCALATION 01 Refer to card issuer Limit available exceeded Bank 02 Refer to card issuer, special condition Refer to special conditions for card issuer. Error Codes Guide The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: General Error - Unknown or Unspecified reason. The BIOS is corrupted and the terminal must be replaced and repaired. Troubleshoot VeriFone VX 520 terminals. Commercial Bankingprovides businesses with annual revenues ranging from $20 million to more than $2 billion with a range of domestic and international solutions including investment banking and asset management - designed to help you achieve your business goals. Transaction has been declined because the preauth is not allowed. Delete Group 1 RAM files and follow remote download instructions for reloading VMAC. Finally, you can re-download the application. See Enabling Clerk IDs for troubleshooting assistance. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. Transaction has been declined because the tip has already been adjusted. stream Enable to CLA support option and Press Enter key to do the CLA supported transaction. Which card types will my terminal accept? This error could mean the modem is detecting a phone line but the line itself might not be a regular analog (copper) phone line and instead could be a VoIP line such as Vonage. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. . -Drop the paper roll into the printer tray inverted. You can change the communication type (dial or IP) on Verifone terminals inside the device settings. - To begin, press the second purple hot key from the left to open the Tip Adjust menu. If its not, change it using the purple key. Does the location have Router and Modem or is it a Router/modem combo? Chip cards contain the issuers private keys which need to be verified by the card issuer's public keys during online authorization requests. Your Verifone card reader uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to Chase after the close of business. Note: You can connect both Internet and phone cables to the card reader, so that your card reader can automatically switch over in the event of Internet connectivity problems. How do I fix Verifone connection error? If none of these measures work, escalate issue to L2 Technical Support for assistance. The CC processor needs to program an authorization key into the file build profile allowing gift and loyalty programs to be successfully downloaded. VHQ VHQ Monitor, maintain and maximize the up time of your device estate PAYware Connect PAYware Connect Access transaction reporting data, manage settlements and more Our payments solutions give your customers the flexibility to make purchases however they choose with added security to protect their accounts. They will need to know their IP, Subnet mask and Gateway IP addresses (They can ask their ISP for that information), Disconnect and reconnect the phone cable from the terminal and the phone jack. Transaction has failed because the batch is empty. Jun 25, 2019 at 20:36. Page 3 of VX520WCDMA POINT OF SALE TERMINAL User Manual VX 520 3G Installation Guide VeriFone 42 42 42 42 43 I N DE X . In short, call a professional. Date Available. Cashless experience nowadays is a must. Then restart the terminal and run the summary report again. Your go-to tech troubleshooter! If you continue to use this site we will assume that you are happy with it. Tap MORE purple button. Save time every month with recurring payments. Then press F2 and F4 at the same time. Chase Merchant Services provides you with a more secure and convenient ways to do business. The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. Lets make fixing things easy and fun! This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. This is a new update, affecting only merchants using the Vx520. So, re-load the paper roll or check the condition of the paper roll with the lid. -Gently pull the latch located on the bottom of the card reader to unlock the paper cover. - Press Next until you see your Device ID. Transaction has been declined because the processing code mismatch has occurred for transactions, message type. Unwind the paper roll past any glue residue. You can add a pause (PABX for legacy terminals) to get around a pause or beep before the dial tone (Quick Setup>Phone>View) See instructions below: Adding PABX Code; Turn on/off Blind Dial (Quick Setup>Phone>View) Check Terminal Comm settings (Enter>Setup>Comm): Change baud (Setup Menu > Comm) Try toggling FastConnect or Reconnect (Setup Menu . Note: Steps may differ slightly if you're using a separate PIN pad with your card reader. Transaction has failed because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. Learn more about interchange here. However, refurbished terminals can come from anywhere. Key sync error or key check value does not match, Advice acknowledged, no 9000-9001 financial liability accepted Used in all message types to indicate error or response actions, Advice acknowledged, financial liability accepted, Transaction destination cannot be found for routing, Not able to trace back to original transaction, Reconciliation cutover or checkpoint error, Security software/hardware error - try again, Security software/hardware error - no action, Transaction refused before sending to acquirer, Transaction refused after sending to acquirer. Firstly, you have to open service menu. - Select Void from the menu screen. Transaction has been declined due to failure of the Token authorisation. (Your options available depend on the set-up of the card reader.) Common error codes include the following: COMM ERR TCPIP LINE BUSY LINE CLOSE FAIL NO HOST RESPONSE DIAL PRIMARY NO LINE Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. Difference between static and dynamic IP's: When a device is assigned a static IP address, it does not change. If not, there is a chance that your I/O module needs a replacement due to a breakdown or so. 1824 0 obj The correct tech support number as follows: If your MID begins 5353 or 9305 - (800) 847-2737. The red key used to be "Clear" on older terminal versions, and old habits die hard. <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> Transaction has been cancelled because the record already exisits. -Remove the paper roll and check for any jammed paper. Transaction has been declined due to connection with the host is not successful. Press Cancel until the restart option displays, then using the number pad press the number that correlates to Restart, this will restart the terminal and return to the idle prompt. - To search using the amount of sale, press [F2]. !P Move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. SSL codes 200-299 Declined, card removal needed 200 Declined 201 Card expired 202 Suspected card counterfeit 203 Cashier, contact the recipient 204 Limited card 205 Cashier, contact recipients' security department If the problem doesnt go away, reach out to a professional. The terminal code must be right. Select REPAIR. If you need to dial 9 to reach an outside connection on the line that the terminal uses, please contact our Client Services team at at 800-787-4105 or [emailprotected]. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. Connect an ethernet cable to the ETH port OR the included phone line cable to the phone port. There is a way to verify by loading the gift/loyalty main menu where Record Sale, Balance Inquiry, and Load Value functions display. If it still persists, call an expert. Reboot the device and the problem should be solved. The amount included the cash back ceiling limit as well. Press "Reprint" under the Wrench and the Hammer. The transaction has failed because the transaction tried to perform is not allowed. - Follow the prompts on your screen to determine how to locate the sale. Transaction has been declined and void the tip adjust for the transaction. 3. If this doesn't work, ask your client to contact their processor and find out the new VeriFone Sys Mode menu password in order to access the necessary screens to complete the download process. 1858 0 obj endstream endobj 20 0 obj <>stream Thats why, in this article, we will be trying to talk about some of the most usual problems and their solutions. The terminal screen will display the current Time and Date. You change it back to IP the same way on Quick setup, no need to do Edit Parameters. I rebooted Ask an Expert Electronics Question Check that the Ethernet cable is plugged into the ETH port. - Press [F3] to select Reprint. - Wrong sale amount, wrong tip amount, wrong cashback amount, wrong refund amount, wrong PIN number, wrong card number, wrong expiry date, wrong CVV number, wrong account type, wrong PAN number, wrong RRN number, wrong invoice number, or wrong tip adjust amount entered or chosen Your VX 520 terminal may display a communication error code when a transaction fails to process. Transaction has failed due to connection with the host is not successful due to transmission problem. Because its more practical, effective and it has made the overall experience of transactions way more flexible than it was back then. 99 ($1.40/Count) Save more with Subscribe & Save. 671 nys rte 9n ticonderoga, new york 12883; dhi home buyers club reviews . - David. - Press Select when it shows your Host. Transaction has been declined due to unknown issue. Dont forget to download the applications in the order stated below-. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT. Sign In: opens in a new window Convenient access to manage your Chase merchant and bank accounts for viewing alerts, reporting, statements, disputed charges, and more. Transaction has been declined due to in mismatch in account type or PAN. Applications can be wiped clean of RAM and FLASH memory files through the Sys Mode menu which is accessed by pressing F2 and F4 at the same time and entering the default password of 1-alpha-alpha 66831. Select CommServer. To Change the date, Use the number pad to press the option that correlates to Edit Date. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. To fix that- Take off the back cover and unplug it from the power plug. - To search using the invoice number (printed on the receipt), press [F4]. Transaction has been declined because of the error in the database. In case of Absa merchants - Merchant Number has not been mapped by Altech . card and the status failed with the approval saying "03: TERM ID ERROR" At first I thought it was the credit card of my client - but ran her friends card and the same thing happened.. How to Get Additional Help. Follow it up by selecting download by pressing the 2 numbered button. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Transaction has failed because the card configuration has failed. Remove the cover from the bottom of the terminal. Verify that the cables are securely connected to the correct port on the terminal and the router. If you do not . Jz+E-K}}K}}K}}K}}Ku"eF-2:ft!c]u:uXc.\BBMPS)h Transaction has been declined due to the card swiped or inserted is not supported by the terminal. Then the password is required. Confirm that the credit card terminals amber and green lights are active (illuminated). Press the purple-colored button for editing the name of the application. Void transactions maybe declined if: - Confirm the Yes screen is displaying the correct Void amount, and enter the last four digits of the customer's card number. Load the roll of the receipt paper from the bottom up. This can happen during clearing of batch, batch review, or any other admin transactions. If that still doesn't work, press the 4th purple button from the left and run a Summary Report. Hi, Im Abdulla! Try after sometime and if problem persists contact the VHQ help desk. Check if their long distance works by calling our auth numbers (18002281257 & 18772664012) on their line. The following are some of the easiest steps to troubleshoot a Verifone VX520: Remove the Terminal from the power supply for around 30 seconds and then plug it back in. If its still there, reach out to an expert. Wait until the Commserver screen appears. Then Press Enter and 7 at the same time. PLEASE NOTE- The Admin Password may be required in order to update the date and time: If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. In order to get rid of this problem, you will have to return the pin to the distributors so that they can load the XPI. endobj endobj %%EOF 2015-08-27 00:00:00. Just another quirk on the VeriFone VX series like the Check Sum or Tamper Certificate errors noted above. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. Request for correct signature from the customer and proceed with the transaction. This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. The port must be 443. Press Enter key to re-try with the previous transaction in scope. If more than two options are configured a screen is presented to select the mode or the user is presented with a screen for Expiry and CVV details. Contact Technical Support for assistance. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. The below options can be configured for this screen based on the merchants requirement. Chase offers a wide variety of business checking accounts for small, mid-sized and large businesses. It may also indicate that the device is not properly configured to run the program or application. If the transaction fails again, go to the step 3. There are quite a lot of established credit card machine manufacturers out there and Verifone is one of them. Transaction has failed due to connection with the host is not successful. Free shipping for many products! In general, 00 is the only approval code our system will return (the rest are all decline codes). About Matthew I McCartney. Paymentech Online helps large multi-channel, domestic and international business manage reporting needs online. - To reprint a receipt, press the purple hot key furthest to the left to scroll down. - To Void the last transaction, select Yes. This can be because of batch empty or preath no present scenario. 138.55kB (1731885 bits) Date Submitted. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Confirm if the merchant needs a dial prefix (i.e. To fix that-. Try after few seconds or contact VHQ help desk team for further support. We're here to help with your business banking needs. Now, input the password which is- 1, alpha, alpha, 6, 6, 8, 3, 1. Press Enter to proceed with the admin management menu. Restarting Your EBT Terminal VX510/VX570. Corresponds to Visa's, SCA Exemption Soft Decline. Transaction has failed because of the error in the database. If this message appears on bootup it means that the VMAC operating system has either not been installed or running properly and needs to be reloaded. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. After successful merchant services download, retry loyalty application download and verify the loyalty app properly displays in the root menu and can be accessed to process transactions. Save my name, email, and website in this browser for the next time I comment. -If you are using the charging base for the Bluetooth card reader, follow the same instructions to connect the base and select a location. Transaction has been declined because the Secure Data Interface server is not available. Plug the power cord in again, then hold Enter and 7 together to display the password entry screen. From there chose F4 for Repair, you will get a repairing connection screen then either a success screen or a failure screen. PLEASE NOTE- The Admin Password may be required in order to update the date and time: Instructions for changing the date and time in your VX680 terminal are as follows. This error was observed on an Omni 3750 Dual Com and displayed after a successful download and reboot where the loyalty app never emerges on the root menu screen. VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number (1-15). Select the correct account type or enter correct PAN. The receipt printing is failed as the application did not recieve the required information from the host. JPMorgan Chase Bank, N.A. #K 1791 0 obj Try after sometime and if problem persists contact the application support desk. y6dbCN-LPz?vmgt 1K'mex*g'q-5 Thats why lets get to know how you can connect it to the internet. H\Qk >0 Press and hold the green Enter key to restart the terminal. Manage Settings Use the Find tool in your browser to search for the number or the text that appeared when the payment was declined. - Balance enquiry has been cancelled. Disconnect the terminal from its main power source and keep it that way for 30-40 seconds. Verifone Troubleshooting Errors | Sekure Payment Experts Read our Privacy Policy * All calls are recorded and monitored for training purposes. VERIFONE VX 520 HOT KEYS Please have your merchant ID available for identity verification purposes. - Select Totals Report to print a total summary for each card type and issuer for the transactions in your current (open) batch. -Use the Arrow Icon to navigate through the Report Menu. -1 Tip Can be adjusted infinitely; 0 disabled; greater than 0 number of times TIP can be adjusted. Select Terminal. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869.