So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. Version 5.22 B82 R0 All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. Appalling service. Australian F1 2023 - 4 Day Pass. OriginalNumber5905 5 mo. Abhorrently bad process for handling refunds and rescheduling due to illness. Buy guaranteed tickets for sold out events at a fair price. All rights reserved. Almost 90 days and still waiting for my refund back. I applied for a refund in August but have not been contacted. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. tickets bought at $120, now selling at discount of $100. Create an account to follow your favorite communities and start taking part in conversations. Visit www.scamwatch.gov.auA site run by the ACCC - I found useful. Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . This is to maintain the upkeep of the platform and service and manage the accounts of both buyers and sellers. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. In the end I went to consumer affairs and they got it sorted. We will then issue the buyer with a new ticket that will have a new barcode. Terms state that payment would be processed 10 working days after event. We recommend using the Ticketek app method of listing a Ticketek ticket on Tixel because as files or special links. I have provided this evidence to Ticketmaster Resale. If you bought it Barcelona vs A-league All Stars single ticket. Tropical Storm Agatha, Ticketek routinely mismanages ticket processing which should be simple. My poor experience is with TRYING to use this service and their customer service, or lack of.I was unable to list my tickets for sale where others had already done so for the same concert. Indy 500 Snake Pit presented by Coors Light The Indy 500 Snake Pit presented by Coors Light is the ultimate festival of fun, friends and some of the biggest electronic music acts in the world - all while Indy cars roar past at 230 mph. A week later- no response. Is that normal? Ticketmaster phone number goes to a voicemail that states the phones are unmanned due to Covid reduced staffing - however, I do recall trying to contact Ticket Master prior to Covid & it was impossible then also. I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! im really glad its not just me whos having this issue! Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Although both of them have many similarities, we can still differentiate them based on services and policies. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for Brigham Young University Athletics. CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. [2022], Ticketmaster vs Stubhub: Which Is Right For You? The Federal Court in Sydney has penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission. . The only way to buy one was to ring the number listed on the Ticketmaster website. 0 $0.00. bought twice on ticketek marketplace, no issues both times, i'd personally only buy secondhand tix on there so i know i can actually get in. (A .pdf).The transaction was finalised. aren't issued On 19th April, 2022 I wanted to buy an accessible ticket to the Easter show. After tapping on the option, add all the valid details about your ticket. Click on a logo to start selling. If you choose not to sell your tickets via Ticketek Marketplace they should only be listed for no more than 10% above the face value of the ticket. Sell tickets directly from your Ticketek Account. is not on the list, If you click on "Mobile Ticket", you will get to the same link that was included in your Visit https://marketplace.ticketek.com.au/ for more information. If your We might say that it is tied since all the other sections concluded with both being winners or losers together but if you are bothered by paying more on extra charges, then trying Ticketek first can be more helpful. ticket resale 676,100 fans safely resold tickets. Although Ticketek seems to charge you fees for almost all different actions, when you look at the 30% of the ticket price being charged as fees, it simply is costlier than any other ticket marketplace including Ticketmaster. It doesnt charge additional service fees for sellers. Why does Ticketek Marketplace charge fees? Zero stars, uselessly run, waste of a time company. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketmaster offers some more amazing services like TicketExchange and fan-to-fan resale service. Then I sold them in minutes on Tixel. If you're planning your visit, you can . Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Dealing with the same thing atm. They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. The Professional plan costs $39.99 a month and includes perks like the ability to run free shipping promotions and in-app ads, customize shipping fees, and add additional users to your account. After your payment is successful, you will receive an instant confirmation message and your order will be placed. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? I've never sold e-tickets online before, so am hesitant selling via eBay/Facebook Marketplace etc but would love to hear your experience with the best way to go about this. Accessible parking must be pre-booked via Ticketek's Accessible Bookings Hotline: Reach them by phone on (03) 9286 1208, or; . Complained via customer care webform which didnt even have an option for the relevant event. If you received a PDF Just a thought.) we hold on to your ticket until payment is received and any fees are clearly outlined. Try to use someone else or let me know how I can get my refund. Would definitely use again! You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. Bought some tickets for a concert in December 2021 that were unable to use because of Covid and venue restrictions, notified them before the event and them couldnt get hold of anyone to meet their pre concert deadlines. And, the best part is that you can change the price and edit the ticket information even after the post is listed on Ticketmasters website. The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. Ticketmaster vs Ticketek Which is better? Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. Flemington Racecourse And Victoria Racing Club. [2022], Ticketmaster vs Live Nation Which One Is Best Option? eBay notably offers five different subscription tiers, ranging from a $4.95/month plan all the way up to $2,999.95/month enterprise plan. No. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. We missed the show! . Dont go near it- use Tixel if you can instead. I retried several times with the same result. Get your tickets quickly as they are usually available for a limited time only. Ticketek Marketplace is a secure online portal where customers who have previously purchased from Ticketek can quickly and easily . Their customer service to follow up and right the problems is poor. Tixel is available to all Ticketek ticket types and all events: Music, My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. Jul 30, 2019 contributed by Ticketek Marketplace (Deactivated) . ViralTalky's team of content writers regularly helps write high quality content. Ticketek New Zealand Limited (Company Number 670708) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Ma It has been 2 months since the event that I sold my tickets was held with 5 tics worth app $1000. 2.) Yeah this happened to me last year- my tickets sold within an hour and it took me months of trying to contact them to get my money back. Ticketek, Eventbrite and many more. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? events. Sam Smith. I was wondering if I should bother trying to sell tix via Ticketek Marketplace or via another platform. Safe, Fast and Verified #Seinfeld tickets already on eBay and Ticketmaster Marketplace for 400% markup! Ticketmaster Entertainment INC, popularly known as Ticketmaster is an American ticket sales and distribution platform with almost 50 years of experience in this field. *Plus fees and charges All patrons 17 and under must be accompanied by an Adult. bought twice on ticketek marketplace, no issues both times, i'd personally only buy secondhand tix on there so i know i can actually get in. a Ticketmaster spokeswoman said every transaction incurred a 15% fee from the buyer and . The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Functional cookies I received an email stating that they had been purchased and the money would be in my account 10 days after the event. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. Ticket resale is a form of arbitrage that arises when the number demanded at the sale price exceeds the number supplied (that is, when event organizers charge less than the equilibrium prices for the tickets).. During the 19th century, the term scalper was applied to railroad ticket brokers who sold tickets for lower rates. Ticketek will charge you the service or delivery fee based on your location and per transaction and nothing is set. Ticketek Australia you're a pathetic poor excuse for a company. 3.) Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. Ticketmaster vs Live Nation: Are Live Nation and Ticketmaster the Same? Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Just follow the instructions given under the below-mentioned subheadings and you will be done with the work within a few minutes: According to Ticketmasters policy, on the average amount of ticket price, 30% of it is being charged as fees. (which is not true) and therefore I would not be paid for them. Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. Bubur Ayam. I purchased Red Hot Chilli Peppers tickets the day they went on sale. Absolutely shocking customer service. Find out how we combat fake reviews. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. are therefore always enabled. I paid the additional cost in checkout for refundable tickets. (ie the amount you paid for the tickets less any ICC T20 World Cup 2020 service/delivery fee and credit card charges). The MCG is Australia's largest stadium, hosting AFL, international and BBL cricket, rugby . Note that the price is $41. Can almost never pick a specific seat you want, have to take what they give you. Before I get into it, I would recommend waiting more than a few days for them to get back to you. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. I was certainly given the runaround by others who I had dealt with. After you have posted the listing, you only need to wait for the customer to buy it. The ticket scalping scene - politely called the "secondary ticket market" - has seen a huge change in the last few years, as dedicated resale websites have moved into the market. ago. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. @Ticketek_AU + scalpers . Send them an inquiry many times and they are not answering! If they try to ghost you or pull some dodgy shit, tell them you will lodge a claim with VCAT. price. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. These tickets Mobile app tickets are becoming increasingly popular lately as well. 1 minute after noon it's my turn and all tickets are already soldthis was a small town concert. Idk but if anyone knows how the hell to get in contact with them then let me know. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Please click here for more information on Accessibility or contact Ticketmaster's hotline for THE LUME Melbourne on 1300 446 925 to purchase your accessible tickets with a free companion ticket on the provision of a companion card. I replied and asked for a direct line or email address to speak to management/no reply since. We also ensure all reviews are published without moderation. I emailed them regarding this issue but they still haven't reply back. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. The Snake Pit is the perfect start of a sizzling summer, and you know you don't want to miss it Complete rip off, went to purchase online tickets was directed to this site beliving it was ticketmaster. By purchasing a ticket, you agree to be bound by these Terms and Conditions. The new platform will go live later this month at www.marketplace.ticketek.com.au. The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. Sell tickets directly from your Ticketek Account. Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. Consumer Federation of America, Fan Freedom, National Consumers League, Protect Ticket Rights and Sports Fans Coalition, have released a set of principles called 'The Ticket Buyer Bill of Rights'. Buy and sell tickets safely at Ticketek Marketplace New Zealand . But the question is, which among the two sites offers promising services for you? Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. I submitted a written complaint, because they always respond in writing. Yes, you can get them online with values ranging from $25 to $250. According to Ticketmaster's policy, on the average amount of ticket price, 30% of it is being charged as fees. - 2! 2 February 2023. We'll automatically reissue all tickets to the buyer. You dont have to be a pro at buying or selling tickets online to do the same at Ticketek since it offers extremely easy processes for both. The $41 itself doesn't have any superscript that leads to an explanation. protection to both sellers and buyers protecting fans from scammers and time-wasters. It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. And it has now been 17 days. Sold tickets to a show on June 4, still havent been paid. BuburAyam.asia For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . In the plus side I didnt have to do anything except nominate price. The service and handling fee covers the end-to-end service delivery, from the time of purchase through to staffing at events, technology and support. Only option is to put in request online and then wait. I have a bloody ticket to a concert that got pushed back a whole year because of covid and Im trying to change the dates because they automatically placed me onto a Sunday night instead of giving me options. No record of the sale on the website under my account. . All Theatres and productions and sporting events should seek alternative partners. This post has been marked as non-political. I am yet to receive any money and there is no where to contact anyone. Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. Cut & past of a review Ive added to a number of sites & Ive just asked a TV Station if it would do an expose: Ticketek Marketplace is a Rort. Before I get into it, I would recommend waiting more than a few days for them to get back to you. Is buying tickets from Ticketmaster safe? All; . Check out the Ticketek Marketplace site for more information. If you are active on social media, you can follow them on Instagram, Twitter, and Facebook to know about shows and events that are happening soon. event I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. Press question mark to learn the rest of the keyboard shortcuts. With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network. Thank you so much for taking the time to comment! Total Sale. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". I sold some tickets in January (17th) and it took two months (March 22) for the money to get into my account. How Hot Are Takis On The Scoville Scale, If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Where under TicketExchange you can exchange your ticket with others, under fan-to-fan resale service you can sell your ticket to another fan after being verified as a legit individual seller on the platform. ticketek marketplace fees. To preview, click "Buy Tickets". What a disgrace!! ago. I put in an online request on ticketek a few days ago but haven't heard anything back. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. I purchased AFL tickers from a Ticketek outlet and they charged a $2.50 transaction fee. as app-only tickets. B. It offers 100% ticket guarantee on all its orders. Tixel is the best way to sell Ticketek tickets to genuine buyers at a fair Lower fees. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Did any of you who sold get paid for the tickets once they were resold? I have not been paid the funds & have raised an only query twice to Ticketek marketplace with no response. Verification can help ensure real people write reviews about real companies. $148.60. Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. Required fields are marked *. Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos, and more. etc.WHERE IS THE ACCOUNTABILITY? You may even reserve seats and pay for them later. short-changed. But, when you add delivery charges and extra fees, it just gets expensive. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. If you don't, you may be charged additional fees. aren't going . Ticketek wastes YOUR TIME like it doesn't matter. Open a Virgin Money Go Transaction Account today and make a purchase in the first 30 days to receive a $75 Ticketek Gift Voucher, plus 5,000 bonus Virgin Money Points. listing page. . It will ask you where your ticket is, and then you can choose whether your ticket is in email, SMS or PDF. It seems like ticketmaster is a very dodgy site. If you only have a screenshot (an image file) from a friend, but not the actual link I have definitely been scammed. I will not be purchasing any tickets via Ticket Master again & would recommend that others steer clear. Anyone know much about the marketplace? Start today. How do you know if theyre secondhand tickets? She made time to help & sort out the transfer of tickets to this area. Refunds, Payments and Exchanges. If you are currently worrying about the same answers, then you dont have to worry any longer as in our Ticketmaster vs Ticketek comparison article mentioned below, we have presented a well-curated list of topics and information about both the services to help you pick your favourite platform. Ticketek Marketplace Help; Buyers FAQs; restrictions.empty. And the sellers have an upper hand under this category as they are not charged any additional amount or charges for selling the tickets on Ticketek. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. A: No, all tickets are only available within 72 hours of the performance date. They haven't responded to my emails! Any seller or fan whose annual gross transaction value across the U.S. Ticketmaster marketplace (including Account Manager) exceeds $600 will receive a form 1099 from . In fact, a study by the U.S. Government Accountability Office found that ticketing companies charge an average of 27% of the ticket value in fees. View 2 minute read. Yes please. I'd accept less for the tickets but if they are going to add an unknown amount, perhaps there is no point. Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. 2023 Trustpilot A/S. Their customer service to follow up and right the problems is poor. How can we get rid of Ticketmaster, surely we deserve better in Australia? Create an account to follow your favorite communities and start taking part in conversations. to then often have to go to their desk at the venue to follow up the issues. The American Rescue Plan Act of 2021 lowered IRS reporting thresholds for all e-commerce platforms including Ticketmaster effective January 1, 2023. Still waiting for my refund 6 months. Marketplace has its own Twitter account you could try, but the only thing that got them morning for me was consumer affairs. It hasn't gone unnoticed. Press J to jump to the feed. Here's what to do: Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. November 16, 2018. See the Best Services in 2022 as rated by Australians on ProductReview.com.au. I just received an email from marketplace today saying the funds have been sent to my account and to wait 2 business days for it to show up in my account. It was quite a bit of money, and I'm worried about losing it. I had no idea where to post this, so thought I'd post it here and ask for advice. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. The service/delivery fee encapsulates a broad range of costs incurred by Ticketek in delivering a full service ticketing agency to our customers. Further details in the disclaimer. Analytical cookies The call centre shut the phone to the customer's face.. Couldn't be easier. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. Date of experience: August 27, 2022. on your Why does Ticketek Marketplace charge fees? Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will be asked to enter your Ticketek account credentials, but don't you worry - we Third-Party Resale Tickets: Everything You Need to Know. Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. This may vary slightly depending on which delivery method you choose. At times, you will have to visit another website to confirm your purchase. If as many people forward thier experience to the Ombudsman as have made comments here they will be certain to investigate. *These tickets are also listed on Ticketek Marketplace if you prefer to purchase via the original seller, however the platform adds a service and handling fee ($17.95) a reissue fee ($14.85). I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. Choose how your checkout appears for attendees. A Reserve, Section N5, Row D, Seats 18 and 19. Press J to jump to the feed. Send your unique link to the private . Ticketek routinely mismanages ticket processing which should be simple. Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. 2 x Tickets to the Kid Laroi . to save these credentials. account" option. Axie Infinity: Origin is now available to play via Mavis Hub! Now you can communicate to Ticketek Support through this site. PDF (print-at-home) Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company.