Browse our product & service portfolio to find the right solution for your team. If you have any questions or you would like to share your personal experiences with your modem updates, please feel free to drop a comment below. Compatible services: Comcast Xfinity, CoxMax downstream: 3.2 GbpsMax upstream: 3.2 GbpsChannel bonding: 328Ethernet ports: 4. 1 - 4 of 4 Posts . Our community is your official source on Reddit for help with Xfinity services. That depends. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! I called Comcast Tech Support who said issue is with my router. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. Before the update is pushed to your modem over your internet connection, theres more to be done. In order to get to your modems settings, youll need to know your modems IP address. The only way your modems firmware can be changed is by updating the firmware or installing brand new firmware on the device. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Now that I know what the problem is, and that it's widespread, I'm not too concerned about it. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. Thoughts?? This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. We recently ended our promotional rate with Comcast and while negotiating a new rate I was happy to see they had started offering 1000Mbps down service in my neighborhood. I am a bot, and this action was performed automatically. On the next panel you'll need to connect your modem to a "live" coax cable. Software. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. My modems manufacturer is Netgear, so I did an internet search for Netgears website. When it dies, I have to log in from the LAN and restart the router. It features some of the latest specifications and all that at a much lower price than . This section says that firmware upgrades are provided by the ISP. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? For gigabit internet plans. Description. If you dont have these default values listed on your modem, you can most likely find them online. I haven't got a notice of any sort though. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. Restarts of router between each change. To give simultaneous Internet access to many devices . This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Try a wired PC connected to the modem with out the RBR online. If your modems firmware is outdated and rebooting your modem didnt update it, give your ISP a call. I had forgotten about the in-line surge suppressor on the coax cable. Likewise, I don't know what effects the firmware update might have had. My device, as configured by the CableTown ISP service, has SNMP disabled. . I wanted more information, so I clicked the provided Knowledge Base link. One more important note: not all Gigabit services use a standard cable modem. Trouble with TP Link Archer C5400 and Motorola MB8600 - Router drops connection repeatedly since upgrading modem. Enter the IP 192.168..1 into your browser and pressing enter. If you had an xfinity modem they just would have swapped it out. Even if youre renting it and paying monthly. For example, I have a Netgear CM600 modem. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Setup for this Netgear modem couldnt be easier. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. On top of that, buying your own modem will be cheaper than renting a modem in the long run. Don't get stuck paying for rental gear in the process. If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. Your Motorola router processes the signal from your internet service provider and transmits it to your network. Value. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. Even if it says your modem is compatible, it may be worth calling since you may have an internet tier that wasnt available when the modem was put on the market. My internet plan is with Comcast, so it looks like my modem firmware should be version V1.01.22. Heres what information was listed in this section. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If your current ISP wont update your modem, maybe theres another one that will. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. I know nothing about what these should be. Your MB8600 won't be dropped before that. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. Especially if you have an internet plan with a smaller ISP. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. it's still supported, just checked their website! Read helpful reviews from our customers. Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. I just need to check back in a few months to see if a newer version of firmware has been released. Reliable modem than the motorola mb8600 latest firmware or the ARRIS and just returned them the next day my modem was using! Question Restore stock firmware for Archer . . Owning your own modem typically saves $120 per year in cable modem rental charges. This takes your signal to the legal limit the FCC allows. The same can also be said for an updated router, though. I have defaulted both router and modem, turned off LAG on modem, to no avail. You can override the lack of trust, however if the browser permanently stores the exception (Firefox, for example), you will run into a problem the next time the modem is restarted. It also features fast activation for the most popular internet service providers. Motorola MB8600 modem issues/firmware update. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! Comcast Radom Disconnects . Note that you need to reset or power cycle the modem every time you change the device directly connected to it's Ethernet port unless all the client devices have the same MAC address. Description. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? This modem has 2 OFDM to reduce latency as well. As a side note: Netgear also makes one of the best 802.11.ax routers available. From there, its your ISPs job to make sure your modem gets updated. HomeNetworking is a place where anyone can ask for help with their home or small office network. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. MB8600 does not include a WiFi Router or VoIP telephone adapter. As you can see, my IP address is 192.168.100.1. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. In fact, updating your modem requires no action on your part at all. How do you know what the default values are? I'm sorry to hear you've been having issues with your internet speeds. The good news is, youre not responsible for updating your modems firmware. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. The risk is too great from a security standpoint not to. With an ethernet port present, this modem allows you to plug in one device to achieve a direct, cabled connection to the internet. When you receive a modem, the firmware will come preloaded on it. Can't handle the speeds that other routers can. ARRIS Surfboard SB8200 is a comparable model. For some people this wont be an option, as theres only one major internet provider in the area. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . I cant say it enough. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. So if they are saying to os cpmp[aitble with their system, will they volunteer to upgrade the firmware when needed? In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. My router cant do more than a gig anyway. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. We need to go to the source to see what the latest firmware version for your modem is. $119.99. This doesnt mean you shouldnt pay attention to your modems firmware. . Were well aware of this at this point. Internet is down for the second time in 4 days. By updating your modems firmware, youre improving both the security and performance of your modem. Update as August 31, 2022:Checkout The Best Modem for a detailed review of all the top modems. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: Comcast XFINITY MB8600 New software/GUI ? If you live in a metropolitan area, you are probably in one of these networks. We looked at the top Modems and dug through the reviews from some of the most popular review sites. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. Somewhere along the way, my uncorrected counts got much better, and all downstream channels are cleaned up. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) How to update MOTOROLA MB8600: First, you need to download firmware from the official website of your router manufacturer. Feb 21, 2019 . What if this wasnt the case? If you havent created a username and password, you can log in with the default values that come with the modem. 210.65.88.143 Overall Take. I had to warranty the same model for the same reason a year ago. Some of your downstream channels are trashed. Seems to work FINE. Security is an important consideration. Our community is your official source on Reddit for help with Xfinity services. Generally, by the time your contract has ended, youve paid more for their rental modem than what a brand new modem would have cost you. Press question mark to learn the rest of the keyboard shortcuts. It was never valid in the first place. I am not sure of the exact details . Your modems firmware is the software that determines how your modem functions. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Then, press on Choose file and pick downloaded Firmware. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. In this post Ill break down everything you need to know about updating your modem. Command Center Software Video Surveillance and Analytics Public Safety LTE Managed and Support Services Two-Way Radio APX P25 Two-Way Radios APX NEXT P25 Smart Radio . Look for the DWYM seal for products that are the best in the category. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Motorola MR2600 Wrap Up. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. If thats the case, you can either look into getting a new ISP or buy a new modem. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. But it keeps happening. It is no longer compatible with 1 gig or higher. Fiber to the premises (FTTP) services connect your home via an optical network terminal (ONT) rather than a traditional modem, so you will be stuck with whatever your ISP provides you. Owning your own modem often saves $156 per year in cable modem rental charges. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. The Knowledge Base provided a list of the latest firmware for all of Netgears modems. I would be more than happy to help find a solution to this problem you're experiencing. They have thousands of customers, and their customers all have different modems. Click to enlarge. ). This difference aside, the Netgear CM1000-1AZNAS still has 328 channel bonding and is compatible with the same services as the newer model. I get the same notification but its fine. Compatible services: Comcast Xfinity, Cox, Mediacom CableMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 1. Or is it just to access the web UI of the modem? MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. Motorola Solutions has the tools you need to get the job done in any organization. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. All other modems connected to the ISP wont be updated. If you have a different provider, check with them before buying this router. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . Seems odd that I need to go buy the MB8611 to continue using my own modem. While others are made from smaller, less well known manufacturers. Ok. One of those checks is to see if the latest firmware version is running on the modem. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. To give simultaneous Internet access to many devices, plug in any router you like. This website is using a security service to protect itself from online attacks. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. Log in to your modem with the username and password you created for it. Hardware Version: V1. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. At last, click on Upload and wait for a moment. These funds help me keep the site up and running, which allows me to continue delivering the tips and information you need to keep your home internet firing on all cylinders. All was good until modem firmware was updated. Another thing to look for in a modem is DOCSIS technology. This time they are saying they need to call Motorola to update the firmware, and Motorola isn't open until tomorrow when I'll be at work and my wife is supposed to be working from home. The MB8600 certificate isn't expired. Does Using an Ethernet Cable Matter for Gaming? The issue may not occur on Chrome or other browsers. This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. I ordered a new MB8600 cable modem, which arrived a week later. I got a notice from Xfinity today stating that my equipment i.e. Compatible ISPs include Xfinity, Cox, Spectrum, Charter, Time Warner, and Brighthouse. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. Front View. Owning your own modem typically saves $132 per year in cable modem rental charges. Issues since recent MB8600 firmware upgrade. Ultra Fast DOCSIS 3.1 Cable Modem; . Thankfully, this is easy to find. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. I have defaulted both router and modem, turned off LAG on modem, to no avail. In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. In fact, your modem wont work without it. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). When it comes to your ISP, sometimes the squeaky wheel gets the grease. Welcome to the Xfinity community! I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. Re:WAN LAG on tp-link router. Now connect your modem as shown on the next panel. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. Drop to a plan <=940 Meg and it will become compatible again. I didn't even know what model number I had. I just ran into this problem and found this thread. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. I just hope Comcast fixes this. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. Your internet service provider (ISP) will send firmware updates to your modem. Although there may be less to do on your end when it comes to updating your modem, that doesnt mean you should turn a blind eye. https://www.xfinity.com/support/contact-us/, https://www.xfinity.com/support/articles/service-protection-plan, event log, if available (Be sure to remove or blot out any MAC addresses. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. As a result, all ISPs dont update modems like they should. I'm disappointed as having an extra port is really nice for troubleshooting with a directly connected laptop, bypassing the separate router between the MB8600 and the rest of the network. For the user, this means fewer hiccups and faster page load times. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . I've connected the TPLink C5400X router to a Motorola MB8600 modem with link aggregation enabled in both. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . My signal levels are linked in another comment on this post. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. If you can't find the problem the only thing you can do is have a Comcast premise tech out to take a look. . Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast Are Ethernet Cables Backwards Compatible? The AC2350 router supports these speeds across a wide area of effect but the whole unit only supports gigabit Internet with select providers including Cox and Xfinity. Build it Our experienced USA-based support specialists are ready to help. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. (valid at GoNift.com). Logged in this evening and saw the version number is now 8611-21.3.7 The built-in router can only support 3.2 Gbps. Setting up this modem is as easy as the next. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. We have made changes to keep employees safe so response and call times may be longer than usual. Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. I use xfinity with my own Motorola MB8611 modem. With that said, this isnt the case for everyone. Before we get into that, lets break down how the modem update process happens. Save my name, email, and website in this browser for the next time I comment. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to .