The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. *International Calling is Limited to unlimited landline and cellular calling to certain countries. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. If you want to apply for ACP service only, please call 888-294-9465. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Learn more about Lifeline and qualification. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Well be available any time you need help with your phone or your service. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. You must opt-in and choose an eligible ACP service plan. Login to MyAccount using your email address and password. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. ACP is a federal government program operated by the FCC. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. International calling does NOT include text messaging, picture messaging, or video messaging. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Simply complete all fields below to get started. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Social Security benefits statement. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Videos stream at DVD quality (480p). *All forms of ID must be valid and used before expiration date. Click here to Enroll Today! INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. KEEP THIS INFORMATION HANDY. Video typically streams in SD (480p). Questions? That is what we are committed to delivering to you! After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. BROADBAND DATA. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. MyAccount is a website which allows you to maintain your broadband internet account. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. The major problem is that they often shut . For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. The ACP monthly service and device discounts cannot be transferred to another household or individual. Social Security benefits statement. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Veterans Administration benefits statement. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Yes! Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Skip to content. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Online Account Access. Divorce decree or child support document. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. BROADBAND DATA. Be ready with your wireless account number, PIN or password, and billing address. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. The password is the last 4 digits of that sim card. LITTLE ROCK, Ark. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. There is a period of time where both your old and new phones will be without service during the port process. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. You will need to supply either a credit card or PayPal information. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Unemployment/Workers' Compensation benefits statement. Divorce decree or child support document. You can apply your ACP discount to any available enTouch Wireless service plan. Enroll Today! 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Click here to check coverage in your area. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Veterans Administration benefits statement. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Copyright 2023 enTouch Wireless All Rights Reserved. Only eligible consumers may receive ACP discounts. It will go through a complete power cycle. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Power On the phone and call 866.488.8719 to Activate! Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Copy of last year's State or Federal income tax return. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. 3 consecutive months' worth of your most current pay stubs. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. GSM coverage required. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Only qualified consumers with documentation proving eligibility may enroll. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. An eligible household is limited to one monthly service discount and a single one-time device discount. Consent for calls and texts is optional and can be revoked at any time. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Click here to enroll today to see if you qualify! An eligible household is limited to one monthly service discount. Promotional offers may be modified or withdrawn at any time. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Build numbers are: B06. Lifeline Assistance Programs. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Text messaging and data rates may apply. Whether its walking you through a Lifeline application, or helping you traverse our website. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Required fields are marked * Before you post your comment. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. Rasta Jeff of St. Clair, US. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Hence, here is the comparison of the two plans in the state of California. Your Name *. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Offer not available for existing enTouch Wireless customers. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Veterans Administration benefits statement. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Servicing California and 33 other states! Please see the full Terms of Service for additional information. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control.