You also have the option to opt-out of these cookies. When we bought these tickets, we had jobs and splurged for a night out. Then over night, we lost our jobs and the shows were all cancelled. to see the game on TV? Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. After the switch, you will enter the email address you use to access the community in order to reset your password. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! If it is postponed/rescheduled, the tickets are still valid. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Hi, @Fatsuma! From that StubHub wallet page you can request a refund instead of keeping the credit. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. If you call Stubhub they insult you and treat you like crap. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? All Rights Reserved. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Even though I didn't get a reprint it was still great. He reportedly paid $120 per ticket. You aren't supposed to dispute charges because you changed your mind. So you don't think it's possible the original buyer got refunded and we just don't know about it? If I don't get a refund soon I'll be reporting theft to PayPal.
StubHub offers refunds for pre-policy change cancellations She said to late sorry. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Select Sell tickets from the three dots. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. The credits are valid through the end of 2022. 4.6.2020. This is ridiculous never using them again. Or choose from the following popular destinations. Immediately called StubHub customer service. Remember to provide us with valuable feedback. I went to use the credit on my account, and nothing showed up. Of course! As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Thank you f***ers! Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. 2. I purchased a Citi field parking pass for Mets opening day. You can get a refund from StubHub by calling their customer service line. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. I was able to receive a refund but we all know that does not help. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. them this was wrong and deceitful and did not get off the phone until they refunded my money. Called back for refund. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). To Stubhub.com and surprisingly they were already on sale. Worst Customer Service Ever. LIARS!!! You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Never Will I Buy From Stub Hub Again. I got real sick and cannot go to the concert I need to possibly get reimbursed please. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. F**ked up situation.
StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Now you gave them no time to sell again. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . follow the steps below. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Now what? I won't let them take advantage of fans like me by ; and they have friendly voices. If these are not available, you will likely get a full refund. Will I be able to get a refund . StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Call +1 (866) 788-2482 with all the details about the purchase. We wasted our night , took off of work and lost our ticket money. They could not refund me nor give me the seats I wanted. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. I stated that it was not disclosed until after purchase and we went back and forth for a long time. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. You will enter your community username and new password and done! I purchased tickets to an event that has been postponed twice the second time being indefinite. They said outta luck. StubHub phone wait times are 3 hours. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing.
StubHub Refund Class Action Lawsuit - Gibbs Law Group They just don't care! StubHub Refund Ticket by Phone.
Angry Fans Say First the Concerts Were Canceled, Then the Refunds Read the full policy. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. All rights reserved. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to .
StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We also use third-party cookies that help us analyze and understand how you use this website. Did StubHub's changed ticket refund policy violate Massachusetts law? Concert was postponed to October and was just canceled. If I had purchased elsewhere I would have received a full refund! All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Just bought tickets. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. You dont get to change the rules to suit you after the fact. No Wonder I See Horrible Complaints. For sure I can warn any one who is going to use this service. I purchased a Citi field parking pass for Mets opening day. My order for $402.19. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Overall awful experience with only one of four tickets received for $500. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. So i grabbed 2 tickets ( I checked after they went on sale). It also noted that its ability to open discussions with Viagogo has been a part of the decision. Too late to purchase decent seats. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. But by the end of March, refunds were suddenly gone.
4. Paid over $550 for two Hangout festival tickets. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Following backlash from customers, the ticketing company responded in a statement this week. Putting the money back in StubHub's money-back guarantee. Necessary cookies are absolutely essential for the website to function properly. or Did you buy an excessive amount of tickets? I opted to wait and try with my credit card company to see what options I had to cancel that transaction. The cookies is used to store the user consent for the cookies in the category "Necessary". Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. totalling almost 900.00 in the middle of the night. I lost my tickets. The spread of COVID-19 has rattled every corner of the live music industry. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process.
StubHub to refund canceled events after pandemic complaints Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. View Vivid Seats Refund Policy. The 3 tickets totaled close to $600. and did I get a refund?!? The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Refund peoples money. BOSTON . When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled.
THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Needless to say, this concert never happened. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Managing your orders 43.
Levi's Stadium Ticket Policies - San Francisco 49ers i am not interested in a credit that expires so therefore am requesting my full refund. Wow. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. From that StubHub wallet page you can request a refund instead of keeping the credit. People have to make mistakes all the time and this was a mistake. Our policy change may have come as a surprise to people. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Olivia Perreault. But . judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. If you want your refunds, go through your credit card companies or banks. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. We're not refunding money at this point,'" Cormier said. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. It does not store any personal data. This cookie is set by GDPR Cookie Consent plugin. Unfortunately, my order was submitted when I was clicked the cancel button. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. However, StubHub offers a refund. StubHub updated their policy today. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I love them! "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Receive a full refund of your purchase 2. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. FRAUDULENT COMPANY!!!! I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I purchased tickets to the Olympic gymnastics trials in January 2020. Don't do it! Receive a coupon for 120 percent of your original purchase*. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. How is this right? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. All of our tickets were void, fakes, frauds. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID.