ebay who pays return shipping on damaged item ebay who pays return shipping on damaged item

The item is only $25.00, but thetracked packet rate will be approximately $14.00. The stilts were a pretty great find! If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Same old form letter rma number garbage. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Returns and GSP. USPS Package Tracking Not UpdatingWhats Wrong? Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. A similar issue happened to us recently. . Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. "Birth certificates show that you were born. Once you request a return, the seller should get back to you within 3 business days. Choose a reason for the refund. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Thats not even the best part! They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Saiba mais sobre a Autenticidade garantida do eBay. Photographs show that you have lived. -Unknown. Log on DoNotPay in your web browser and we will help you. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Why should a buyer be out anything because they got something broken? It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. ), know that eBay should have your back. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. I grew up in Central Florida and have lived here my whole life. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. If the buyer paid, theyll need to contact the carrier instead. Expand. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. Thanks for the good suggestion. But I trust my judgment and I'm hardly ever wrong. The seller keep the sale price but their funds may be on hold for a week. So sorry to hear that Donna! Why on earth would you want anyone to spend money sending it back to you? Can I refuse to give a refund on eBay? Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Yes, offering a return policy is an option for all sellers. For items that have a total cost of $750 or more, signature confirmation is required. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Select your reason for closing the return from the dropdown, and add details if you want to. Many eBay sellers accept returns if you've changed your mind. With the new defect rate, it will only get worse. You can offer returns on individual or all items and distinguish between domestic and international return policies. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Thanks for all you do. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. on Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. 04:43 AM. It depends on the reason for the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. Transfer money online in seconds with PayPal money transfer. When I received the item back it was in all sorts of rough shape. Who covers the shipping costs depends on why you're returning it. Find the item in Returns and cancelled orders. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. The shipping for this item was about $3. I just wish more sellers would beflexible depending on the circumstances. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. - edited O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Check the seller's return policy in the listing to see who is responsible for return shipping costs. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If you want return shipping to be insured, see our section on alternative return shipping options. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. For more information, see our Condition of returned items policy. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Confirm your return address on the label. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Message 3of 4 latest reply 3 Helpful A couple of buyers indicated they received no response. Choose Print label. You've been a member since 2010 and you've logged dozens of transactions. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Some sellers . not all. In the past we may have called 5-7 times! That's not "new". Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. eBay Money Back Guarantee covers most transactions on eBay. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. As to a Return within the GSP for Not As Described, I would assume the same principle applies. It would leave a sour taste in my mouth too. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. I was indeed shocked that in was the first call this was resolved. We recommend using a tracked service for return shipping. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? Recycle the old glasses. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. 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When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Select View return details. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. And there not even any hassle. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. 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Are eBay returns free? I'm more irked than upset about this basically because there isno provision for flexibility. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Otherwise, register and sign in. You're also responsible for any return shipping you promise to pay in your return policy. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Find It In Seconds! Who pays for return shipping cost on items damaged during shipping? By the way, I notice you have four Neutrals in six months (which I think is a lot). SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! The returns process.