Wisecars believes in protecting your privacy. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. The use of our website signifies your acceptance of these Terms of Service. We used in October 2022. I had rented cars for myself and others through Wisecars many times. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. 1 Previous_Golf_5959 2 mo. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. This is the second time we have booked with Wisecars and had amazing service. In all these cases, you will receive no refund of the money you have paid. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. It is highly recommended to call the police even for the smallest of damages. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Please make sure you return the vehicle to the same rental company from which you collected it. Please read the following to know what is included/excluded in our coverage offers. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. 8 Feb 2023. What's Wisecars' cancellation policy? It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. This one doesn't really need an explanation. You can also find this information in the pick-up and drop-off details. I will give you a five star rating. %title% %offer% Tbb. It is one of the scummiest business models I have ever seen. In peak periods this may not be achievable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. All rights reserved. There rating is probably false and it never mentioned a basic passage. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. they are untrustworthy. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Companies can ask for reviews via automatic invitations. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You will receive a full refund if you request the cancellation 48 hours before the pick-up time. When you return your car, the car rental company will check it, and charge you for any damages. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Trustpilot is assessing this review in accordance with our flagging process. Renting a car and want to make sure you know how car rental works? I booked a rental car in Germany and had a flight get delayed that was going to make me late. You can upgrade your car before you start your trip. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Amendments can only be made up to 48 hours before the pick-up time. Yes. Please note, making a new booking may result in the change of the Car Rental Company. 185. The Car Rental Company must give its consent to repairs and replacements. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. In that case, please contact your bank for additional details. I read other reviews from this company after this had happened and that is a common . Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . In most locations, the minimum renting age is 21 years. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. available for purchase from the car rental company, or. Use small print to hide from truth. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. A common issue that many vacationers face abroad is unfair fuel policies in car rental. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In peak periods this may not be achievable. The use of our website signifies your acceptance of these Terms of Service. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars Protection Package ensures that you are protected should anything go wrong. We can accept no further responsibility when there is no out-of-hours service available. We offer a price comparison of major and independent car rental suppliers around the world! It said and I'll recap ,"NOTHING more to pay ". damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Email Protect your account with two-step authentication Find out how we combat fake reviews. Expired or provisional licences will not be accepted. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Great help received from the kind persons on whatsapp chat yesterday and today. It is a huge scam. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Consider the cancellation policy. What's Wisecars' cancellation policy? They were cheap but the quality of the car was the worst I have ever seen on a used car. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Please make sure you return the vehicle to the same rental company from which you collected it. What's Wisecars' cancellation policy? Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. When picking up the car, every driver must present their licence. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. 21 helpful votes. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Your contract for car rental will be between you and the Car Rental Company. Amendments can only be made up to 48 hours before the pick-up time. Trustindex ltal hitelestve. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars flagged this review for containing harmful or illegal content.Read more. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In that case, please contact your bank for additional details. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Even a basic insurance. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Here are 8 tips for writing great reviews. However, please keep in mind that any changes that you make to your booking will probably change the rental price. It is highly recommended to call the police even for the smallest of damages. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Keep copies of all relevant documentation you are asked to complete. Your browser settings can be set to inform you before receiving a Cookie. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. They will need to show their drivers license, which they must have held for at least two years. It is entirely up to the Car Rental Company whether they decide to do so or not. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars is an independent travel broker who does not represent any particular car rental company. Wisecars does not store credit card details. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. When you rent a car, you will usually need excess coverage. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. This information must be sent via email and give Wisecars the relevant details of the incident. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Subscribe! If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you haven't started your trip yet, you can change your drop-off time by amending your booking. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. So you can bag the best deal with total flexibility to change your plans if you need to. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Reply from Wisecars. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If this is the case, it will be clearly stated on your voucher. You can present the voucher either in a printed version or a digital form (such as from your smartphone). ago Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe www.wisecars.com. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Access to and use of these images is restricted by terms and conditions of a separate license agreement. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: You will receive a full refund if you request the cancellation 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. One of our helpful agents will be in contact with you to address the request. Wisecars will not sell or rent any personally identifiable information. If additional information is required, the process may be extended for another 28 calendar days. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. There might be differences based on offers. Due to this protection, it cannot be read by any third party. You will have to leave a deposit for the fuel. Alternatively, just sign in or register using your Google or Facebook account. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Their cancellation policy is flexible and their customer support seemed quick and very helpful. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Allan,Thank you for sharing your customer service experience with us! Powered by. Free cancellation up to 48hrs before trip. 2023 Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. Wisecars will inform the complaint submitter on how to proceed if needed. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Please read carefully the terms of the Car Rental Agreement before signing it. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package.