This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. VIAGOGO scams their customers, DO NOT USE IT. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. It depends what the tickets are for and whether 50 per ticket is feasible. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. My event is cancelled or postponed - What do I do? Piggyback tickets may not be sold in the same listing. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 3.4 Indemnity. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Please note that service fee amounts may vary by event and are subject to VAT. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Welcome to viagogo's online ticket exchange (the "Site"). I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. viagogo charge for cancelling sale - knewlogistics.com They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We endeavour to rearrange delivery with the customer or arrange a collection point. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I have not yet received a refund for the above tickets. the price it is sold for on the primary market). Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 7.1 Ownership of Intellectual Property. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. You will need a username and password to access the Site and use the Services. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Can I pick up my tickets instead of having them shipped? power bi relative date filter include current month; viagogo charge for cancelling sale. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. To list as a Seller, You must provide a valid credit or debit card. 2.15 Substituted Seat Locations. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated 6.11 Permitted use. This does not prevent us from varying these terms without reference to them. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. I'm from singapore and my number is +65 [protected]. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Additional information can be found in our FAQs and on the ticket details pages. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. please see in bul point the notes I have made which should evidence the disappointing communication Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Sellers should use our automated online confirmation process. 5.2 Violations, Termination and Suspension. Search. Viagogo were not able to supply them at the last minute and offered a refund. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. viagogo allows individuals to sell unwanted tickets on its platform. 2.4 Listing. Can I cancel or change my purchase? Submit a complaint and get your issue resolved. We are not involved in the actual transactions between Buyers and Sellers. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Editor, Marcus Herbert. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This does not prevent us from varying these terms without reference to them. I have contacted Customer Support as your website states 100% guaranteed tickets! 2.8 Notification. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 6.6 No Agency. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance 4.2 Stolen Property. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. If You do not qualify, do not use the Services. All sales and bids are final. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 2.14 Ticket Information. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. viagogo charge for cancelling sale - shopsindian.com 6.2 Waiver of Consequential Damages; Liability Limit. During this time, the Site will be temporarily unavailable. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale 3.4 Indemnity. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo has advised customers who cannot attend a rescheduled event to. We will not allow You to buy or sell tickets before You have registered with Us. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. 2.10 Collecting Payment. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Viagogo customers face fight to get cancelled and postponed event I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Wanting to cancel sale on viagogo | hotukdeals In its FAQ for Can I cancel my sale? 2.11 Collecting Payment. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Please note this does not include any VAT that may be payable on fees We are required to pay. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.12 Seller Payment. Why do my tickets have someone elses name on them? 2.9 Notification. I therefore would like 40 refunded to my account please. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Viagogo complaint: 50 euro charge of cancelled ticket sale 1.3 viagogo Guarantee. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Why can't I see my order or sale in my account? Just before I paid for them a huge amount was added for VAT and 'costs'. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. the price it is sold for on the primary market). The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. This was a completely missold ticket at a great expense. Copyright (c) 2006-2023, viagogo AG. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 6.3 Allocation of Risk. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; Shouldn't someone be keeping track of sales and preventing things like this from happening? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Can I pick up my tickets instead of having them shipped? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Your prices were miss leading and a scam. My event is cancelled or postponed - What do I do? viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 2.1 Requirements. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. The event itself is within days and yet I still don't have any updates on my ticket. My order ID is [protected]. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. To Whom this may concern When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. safemoon price prediction 2025 . 7.3 Additional Policies. In its FAQ for Can I cancel my sale? 2.12 Ticket Fulfillment. The original face. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). This is not OK and I would not use Viagogo again. Tag: viagogo charge for cancelling sale - reanything.com Ring me or give me a real number to call Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. How does Complain.biz work. How do I change the email address on my account? . If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.3 Username and Password. They were selling 3 lots of tickets all showing where you could be seated in the O2. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 7.1 Ownership of Intellectual Property. 5.1 Investigations. 6.7 Third Party Information. To sell tickets, a Seller lists the tickets in the Site database. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated As far as viagogo are concerned person A can not cancel listings on person Bs account. We take no responsibility for such issues. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2.5 Tax on Seller Proceeds. (More than triple the price of 3 tickets). I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? 1.2 Ticketing Exchange. We do not charge any fees for relisting tickets that you have originally purchased from us. Including any such items constitutes a material breach of these terms and conditions. Such notice shall be deemed given one business day after the email is sent. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.7 Payment Authorization. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Ticket listings are a representation of actual seat location. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. They STILL are not active. What is the viagogo complaint handling process? If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. Did you find this answer helpful? 2.15 Claims under the viagogo Guarantee. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 2.16 Season Cards. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 10 Things Most People Don't Know About anyabraddock. 7.2 Copyright. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. 1.1 Introduction. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. viagogo charge for cancelling sale - interiorstate.com If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I would like to have a break down of why this should cost so much and a POC for redress. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 2.2 Registration. Cheers. 6.6 No Agency. This comment was posted by a verified customer. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo charge for cancelling sale We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you can't find your event, you can tell us about it here and we'll add it to our website Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 6.3 Allocation of Risk. 13th June 2017 - made a call to the customer service and was told to email viagogo charge for cancelling sale. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. 6.9 Change or Suspension of Site. Hello 2.1 Requirements. Can I buy tickets that are personalised with someone else's name on them? I don't know if I need to talk. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5.