It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Crawley Homes has implemented a new housing IT system. Crawley Borough Council support - West Sussex Energy Written by on 27 febrero, 2023. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. The kind of improvements you can make to your council property depends on the type of tenancy you have. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Registration - Crawley Fire safety information for your council house or flat. London Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Coventry Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. 2. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. However, despite our best intentions and hard work, things can sometimes go wrong. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Council housing: Repairs and maintenance - GOV.UK Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. These cookies track visitors across websites and collect information to provide customized ads. We also use cookies set by other sites to help us deliver content from their services. More. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Housing - Portsmouth City Council Help with preventing and tackling damp, condensation and mould in your home. Visit us. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. We also use third-party cookies that help us analyze and understand how you use this website. Report a repair | Crawley GOV You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Information about ourAnnual Gas Safety check and how to maintain your central heating. The cooperative is reducing the supply of hot water due to. All rights reserved. Dont include personal or financial information like your National Insurance number or credit card details. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Search forforms on myCrawley to request services or report a problem. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Our approach. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. To help us improve GOV.UK, wed like to know more about your visit today. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Last . Six Town Housing Jobs - 2023 | Indeed.com Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Council Housing Jobs in Crawley - 2022 | Indeed.com Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Map. Fire safety All properties should have fire alarms fitted and serviced regularly. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Crawley Borough Council. This means that your home will be clean and in a state of good repair. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Complete the repairs service satisfaction survey. Confirm Password *. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Homelessness prevention work. You have accepted additional cookies. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Find out how we minimise the impact of doing works in your home. These services include waste management, housing, planning, leisure, taxation, environmental and community services. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Crawley Borough Council (202113941) - Housing Ombudsman Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Write by: . Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. My flat was repaired in time for my childs birth and I received rent refunds and compensation. E6 2JA. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. These cookies do not store any personal information. All rights reserved. The number . Content and site Copyright Crawley Borough Council 2020. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Exchange Tower 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. This category only includes cookies that ensures basic functionalities and security features of the website. see all the appointment dates and time slots available, and choose one that suits you. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. If wallpaper is affected, its best to remove it and treat the wall. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If you are a tenant, please report your non-emergency repairs online. We will give you at least 24 hours notice, except in an emergency. It will take only 2 minutes to fill in. Crawley, Sussex: Crawley Borough Council Failure to do so could give you grounds to make council house disrepair claims against them. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. These cookies do not store any personal information. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. *Contract type: * See about the role. These include: Rent enquiries including difficulties paying your rent Mutual exchange. London Discretionary Loans Information (PDF, 86.6 KB). You may have to leave your home if major works are needed on the building. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Leaseholders and Freeholders . Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Under the Freedom of Information Act, please can you supply the following information: 1. Crawley Borough Council. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. The relevant Head of Service will undertake the review and respond within 20 working days. Crawley Borough Council. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. List. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. We will take firm action against anyone who does not allow access for this. You have rejected additional cookies. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. crawley borough council housing. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Introductory tenants are usually limited to minor improvements like redecorating inside. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Outside of office hours the number above is for emergency repairs only. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. The money owed will be recovered whenever the property is sold in the future. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Hotjar sets this cookie to identify a new users first session. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. If the repair is an emergency, you should call us immediately on 01709 336009. This applies to all properties where gas can be used. If necessary, they will arrange to remove or seal it (through our repairs team). Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing You can report all repairs, including gas and water, using our online form or on 01293 438111. February 27, 2023 alexandra bonefas scott No Comments . Permissions for improvements | Crawley GOV details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Housing | Arun District Council The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. PDF Crawley Borough Council i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. . Housing - Camden Council We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Council tenant repairs - Repairs - Newham Council They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Annual Report 2021-2022 Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 This contact information is for council tenants only. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Thank you for your patience. We use some essential cookies to make this website work. A request for a service (e.g. This cookie is used to store the language preference of the user. Our aim is to sort as many complaints as possible at the first point of contact. Living in a state of disrepair can have very serious effects on your health and wellbeing. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Analytical cookies are used to understand how visitors interact with the website. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Council housing in Crawley is a mixture of flats. Council housing repairs and maintenance - Basildon Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley.