Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Warriors Ferry / Chase Center Service Clipper's on your phone! Clipper and Pay by Phone | bart.gov 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. /Tx BMC There is a 50 cent surcharge per trip for paper tickets. But the other way is get you $$ back is to understand why they charged $3 in the first place. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. H237402VH2P0P04341Qf& 0.749023 g The old website used to show added values, ready to be activated, but no longer does. E\\y\F@B.DHR!"g/ /Tx BMC For youth, seniors, people with disabilities and low-income adults. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Tickets submitted for refund must have been purchased by cash or debit card. (visit our Chase Center Servicepage (For example in NYC one can buy MetroCard at the airport without a fee.) 0 0 10.1455 10.364 re endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. H*2T0T341f& If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Due to observed delivery issues this is a less secure option. Its also required if you want to set up automatic reloading. It is available for free to eligible university, and hospital employees. Min of $5. Clipper cards will hold a maximum of $300. -=9&_j?N3?vjUaFXpJ| /Tx BMC Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. More riders tell of disappearing Clipper card balances H*2T0T3415Rf& While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Learn more about Clipper on your phone. Visit our VTA Smart Pass page for more information. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream New Oakland Clipper Customer Service Center Serves East Bay Customers /Tx BMC According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. If you ever lose your card, well replace it and restore your value for a $3 fee. How Do I Check How Much Is On My Clipper Card? - CLJ Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. o Visa . endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Minimum monthly payments are required. 0 0 10.1455 10.364 re Skip the side navigation menu and go to the main content. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Learn more about Clipper on your phone. Get it back from them when you plan your next trip to San Francisco. H*2T0T3415Rf& Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). And Metro card. Left and right arrows move across top level links and expand / close menus in sub levels. No service to Chase Center atthis time,stay tuned for updates. Only registered Clipper cards, are available for refunds. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. IMPORTANT: Clipper cards will hold funds for . To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. https://www.clippercard.com/ClipperWeb/pay-with-phone. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Paper Tickets Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. /Tx BMC endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Stanford University. A Station Agent canhelp process a ticket refund request. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. A: Many others are praying, as well. How would you improve Clipper? The Go and Smart Passesare non-transferable. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Less than a cup of coffee. The refundmay take 4-6 weeks to process. 2020, Metropolitan Transportation Commission. No service to Chase Center atthis time,stay tuned for updates. Ticket Refunds. H*2T0T341f& Key Clipper information translated to Chinese. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. about the future of clipper (external link). 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If you ever lose your card, well replace it and restore your value for a $3 fee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Pay With No they don't keep cash at the stations. Can I get a refund on my $500 Clipper Card? No longer have use - reddit EMC And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Orders will not load if your Clipper card balance is negative. I would love to consolidate all the cards into one card. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. However, money added since then does not show on the account, as weve not used the cards. If you cannot tag your card successfully, try on another device. EMC endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. walk from 12th St. BART to Jack London square? So what you could do is to rack up a negative balance to offset the $3 fee. I dont think you can get back the basic Suica fee either. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? And my Oyster card. EMC If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Clipper says it does not take funds away, even if. EMC endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream If do not tag on and/or off, you will be subject to citation. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. $15.29. Station Agents can also provide pre-addressed envelopes to Treasury. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. . Key Clipper information translated to Chinese. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Eventually, we got the refund. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. What can I do with an online Clipper account? New to Clipper? Clipper Refunds: Only registered Clipper cards, are available for refunds. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . 7) d"W0%Q T This option helps you avoid paying for postage and is the most secure option. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Other readers wrote of similar fears and refund frustrations. We contacted Clipper and were instructed to write letters to get the refund on two cards. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. If your card is registered, contact us so we can block your card from further use. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. But alas, no longer on bART as they now wont let you exit like they used to. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Hope this doesn't break the bank for you. It is recommended that items of value be insured when selecting this option. Choose to stay logged in or to log out. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p REFUNDS. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. HD 0UR K(EP%xg:#6(=VU-zTqwn?p USF does not issue refunds for a lost commuter subsidy. /Tx BMC Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). And Orca card. EMC 0 0 10.146 10.364 re PDF Clipper Cancellation Form With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. /Tx BMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Email clipper@bayareametro.gov. Refunds are subject to the fees in Section 10. Where to Use On 24 transit services and more. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. /Tx BMC Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. BART to stop selling all discounted magnetic tickets on December 31 If you don't want to deal with that, just pay the $3 to get the card. BART completes systemwide conversion to Clipper-only sales If your card is registered, contact us so we can block your card from further use. /Tx BMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. But nobody did. PDF Clipper Cancellation Form Clipper is committed to protecting your privacy. Getting dinner in Oakland this Fridaywill I get robbed? If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Transit pass . To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Log in to your profile to sign up for occasional updates. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. How can I check my card balance or how much I was charged for a trip? To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Refunds are subject to the fees in Section 10. EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. more. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. HR - Benefits - Pre-Tax Commuter Benefits | myUSF New. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Otherwise, you will be logged out automatically. Location of mushroom dispensaries in Oakland? Please note that, Caltrain has a proof-of-payment system for fare enforcement. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Latest Clipper News Never miss Clipper news! When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Otherwise, you will be logged out automatically. Then you wouldn't have to bother about a refund. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Describe the situation, including your account information. Prior to that he was an assistant sports editor at the paper from 1984-1987. Yes, you can manage your account using the Clipper app and in your mobile wallet. Phone. E\\y\F@B.THH!*o* EMC For more information, please refer to our pre-tax payroll deduction web page. Learn More EMC Will the toll lanes reduce traffic jams? 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). One beep means you have tagged on, and two beeps mean you have tagged off.