Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Customer Care Group jobs | Customer Care Group jobs at Alight * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Donor Engagement Guide Job in Minneapolis, MN at Alight You will be notified during the hiring process which checks are required by the position. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. At Alight, we are reimagining how people and organizations thrive. Only applicants from locations above will be considered. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Cons. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Find out if you meet the requirements! As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Alight Solutions Customer Care Representative Jobs Customer Care Representative *Remote* Job in Washington, PA at Alight 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We reward continuous improvement and encourage you to own your own development. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. At Alight, we connect passion with purpose. Reporting Relationships Alight Solutions Customer Care Representative -Absence Management Customer Care Representative, Human Resources - Virtual Copyright 2023 Grabjobs Pte.Ltd. Lensa, Inc. - Lensa is a job search engine. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Alight believes diversity should be visible, valued, and sustained throughout the organization. Training will begin for this class on Monday, May 1st Full-time $12.50 an hour. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Customer Care Representative, Human Resources - Charlotte, NC at Alight We are brave in spirit, act decisively, learn quickly and get it done. You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Customer Care Representative Human Resources. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative interview questions and answers Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Want to receive job alerts for similar jobs? This role requires that qualified candidates must reside in one of the following states: At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. They inform them about products and services, answer their questions and resolve their issues. This is a 6 months project and we offer Full Time Shifts (Rotating). * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. * A demonstrated successful work history in customer service, insurance, or related field. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Learn more about our customer care offices. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Customer Care Representative - with Growth Opportunities at Alight today! Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We want towelcome you to learn more aboutAlight and our Customer Care team. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Customer Care Representative, Human Resources - Virtual Job in Our story. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Please enter a Name and Password so you can update your Job Alerts in the future. How much does a Customer Service Representative make at Alight - Indeed Our story starts with a simple, universal truth: Every business is a people business. * High School Diploma or equivalent is required, bachelor's degree a plus Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Customer Care Representative, Human Resources - Virtual Open to States Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Meet Alight Customer Care Watch on Why Alight? Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Demonstrate a positive attitude, self-awareness and embrace feedback Alight is committed to the continued development of our colleagues. Acknowledging and resolving customer complaints. Find out if you meet the requirements! Customer Care Representative, Human Resources - Texas Virtual (Work At Alight, we are reimagining how people and organizations thrive. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Contact Us | Alight Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. * Excellent communication & collaboration skills with strong ability to empathize with customers Customer Care Representative, Human Resources - Virtual - LinkedIn Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Additional pay could include bonus, stock, commission, profit sharing or tips. Alight Solutions Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Insurance Health insurance - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Benefits start on your first day of employment, Programs & activities that give back to our. Every colleague shapes how Alight can become better, stronger and brighter together. Customer Care Representative, Human Resources - Tallahassee, FL. job You will Our people are our greatest assets at Alight Solutions because People Matter! 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. * Able to work independently and to adapt to a rapidly changing environment Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. * Be kind and compassionate Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Disabled Person, Inc. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. * Bilingual (English/Spanish) is a plus We're always looking for great talent. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery .